Veterinary CSR — Specialty Care & Client Service

Carolina Animal Specialty & Emergency; Hickory (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Job summary

Carolina Animal Specialty and Emergency (CASE) in Hickory, NC seeks a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to support our Surgery and Rehabilitation teams, with cross-department support for Internal Medicine and Emergency services.

This role requires strong communication, organization, and compassion to help clients navigate their pets’ care in a fast-paced hospital environment.

Qualifications

• At least 2 years of veterinary reception or client service experience.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced veterinary setting.

Responsibilities

• Welcome and support clients and their pets with professional, compassionate service.
• Schedule appointments and manage check-in/check-out for Surgery and Rehabilitation.
• Coordinate with care teams to support patient flow and client needs.
• Maintain accurate electronic medical records and handle invoices/payments.
• Support hospital operations and provide coverage for other departments when needed.
• Keep reception area organized and welcoming.

Skills

Customer Service

Communication

Multitasking

Tools

ezyVet

Instinct

Cornerstone

AVImark

Job description

Carolina Animal Specialty and Emergency (CASE) in Hickory, NC seeks a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to support our Surgery and Rehabilitation teams, with cross-department support for Internal Medicine and Emergency services.

This role requires strong communication, organization, and compassion to help clients navigate their pets’ care in a fast-paced hospital environment.