Client Service Leader & Vet Assistant — Shape a Premier Clinic

Veterinary Practice Partners; Charlotte (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Epic Tails Veterinary Clinic in Charlotte, NC, is seeking a friendly Client Service Representative and Veterinary Assistant to join our growing team. This dual-role position blends front-desk client service with clinical support, offering cross-training and opportunities to shape workflows and SOPs.

You will manage appointment scheduling, client education, and coordination between clients, CSR team, and doctors, while also assisting the medical team with patient care.

Qualifications

• Previous experience as both a Client Service Representative and a Veterinary Assistant is strongly preferred.
• A genuine passion for client service and creating exceptional client experiences.
• Strong organizational skills and the ability to manage multiple priorities in a busy veterinary setting.
• Excellent communication skills, a friendly demeanor, and a positive, team-focused attitude.
• Initiative and willingness to take ownership, identify opportunities for improvement, and help build processes from the ground up.
• Leadership skills and the confidence to help guide and improve the CSR workflow.
• Flexibility to work in both front-desk and clinical support roles as scheduled.
• Commitment to professionalism, accountability, teamwork, and our no-gossip culture.
• Shared passion for high-quality veterinary medicine and client education.

Responsibilities

• Take ownership of the client service experience, helping ensure every client feels welcomed, supported, and valued.
• Help develop, organize, and refine CSR workflows, protocols, and SOPs as we continue to grow.
• Take the lead in creating a roadmap for an efficient, consistent, and successful front-desk flow.
• Help keep communication organized between clients, the CSR team, veterinary assistants, and doctors.
• Manage client communication, appointment scheduling, phone calls, check-ins, checkouts, and follow-ups.
• Support client education and help ensure clients understand their pets’ care plans and next steps.
• Identify opportunities to improve processes and bring solutions, ideas, and a positive attitude to the table.
• Assist the medical team with appointments, patient handling, treatments, and other clinical duties within your training and scope.
• Prepare exam rooms, maintain a clean and organized hospital, and support efficient patient flow.
• Work collaboratively with doctors, technicians, assistants, and fellow CSRs to provide excellent patient care.
• Be ready to jump in wherever help is needed to keep the hospital running smoothly.

Skills

Organizational skills

Communication

Teamwork

Initiative

Leadership

Client service

Veterinary teamwork

Job description

Epic Tails Veterinary Clinic in Charlotte, NC, is seeking a friendly Client Service Representative and Veterinary Assistant to join our growing team. This dual-role position blends front-desk client service with clinical support, offering cross-training and opportunities to shape workflows and SOPs.

You will manage appointment scheduling, client education, and coordination between clients, CSR team, and doctors, while also assisting the medical team with patient care.