Lead Client Service Supervisor – Pet Care Clinic

Companion Animal Clinic; Blacksburg (VA); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Résumé du poste

Companion Animal Clinic in Blacksburg, VA seeks a Lead Client Service Representative to manage front desk operations and ensure an exceptional client experience from check-in to check-out.

You will lead the client service team, coordinate with clinicians, and uphold service standards while supporting scheduling, billing, and patient records. Flexible hours and a collaborative environment are offered.

Qualifications

• Minimum of 3 years veterinary client service experience.
• Prior leadership or training experience preferred.
• Strong communication, organizational, and problem-solving skills.

Responsabilités

• Model and reinforce exceptional client service standards.
• Resolve escalated client issues promptly and professionally.
• Coordinate patient flow with technicians and doctors to ensure timely information sharing.
• Oversee appointment scheduling accuracy and client communications.
• Assist with hiring, onboarding, and training of new CSRs.
• Support the Practice Manager with staff scheduling and performance feedback.

Connaissances

Client service

Leadership

Communication

Organizational skills

Problem solving

Formation

High school diploma

Outils

Practice management software

Microsoft Office

Scheduling systems

Billing systems

Description du poste

Companion Animal Clinic in Blacksburg, VA seeks a Lead Client Service Representative to manage front desk operations and ensure an exceptional client experience from check-in to check-out.

You will lead the client service team, coordinate with clinicians, and uphold service standards while supporting scheduling, billing, and patient records. Flexible hours and a collaborative environment are offered.