Lead Client Services Supervisor - Vet Clinic

VetEvolve; Blacksburg (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Employee assistance program

Job summary

Companion Animal Clinic in Blacksburg, VA is seeking a Lead Client Service Representative to oversee front desk operations and ensure an exceptional client experience from check-in to check-out.

You will lead the client service team, coordinate with technicians and doctors, manage scheduling, records, and billing, and support staff development. Flexible hours and a comprehensive benefits package accompany this role.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of veterinary client service experience.
• Prior leadership or training experience strongly preferred.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Model and reinforce exceptional client service standards through professional, empathetic, and responsive communication.
• Resolve escalated client issues promptly and professionally, ensuring client satisfaction while supporting team accountability.
• Coordinate patient flow with technicians and doctors to ensure timely and accurate information sharing.
• Maintain a welcoming and organized reception area.
• Provide day-to-day guidance and support to CSRs, ensuring consistency in service delivery and adherence to hospital protocols.
• Assist with hiring, onboarding, training, and mentoring new team members.
• Oversee appointment scheduling accuracy, patient record updates, and charge capture to ensure operational efficiency.

Skills

Communication

Leadership

Organizational skills

Problem-solving

Empathy

Education

High school diploma or equivalent

Tools

Veterinary practice management software

Microsoft Office

Job description

Companion Animal Clinic in Blacksburg, VA is seeking a Lead Client Service Representative to oversee front desk operations and ensure an exceptional client experience from check-in to check-out.

You will lead the client service team, coordinate with technicians and doctors, manage scheduling, records, and billing, and support staff development. Flexible hours and a comprehensive benefits package accompany this role.