Client Experience Lead (Vet Front Desk) - Flexible Hours

Heartland Veterinary Partners; Arlington (VA); In loco; USD 26.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Descrizione del lavoro

Ballston Animal Hospital in Arlington, VA is seeking a Client Service Representative to deliver an exceptional client experience and support clinic operations. The CSR handles reception, records, appointments, and client communications with a friendly, professional approach.

Responsibilities include scheduling, cash handling, memory of client/patient files, reminders, and assisting in daily business operations while maintaining high standards of care and client satisfaction.

Competenze

• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Ability to work weekends as required.
• Client satisfaction references preferred.

Mansioni

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Conoscenze

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Formazione

High school diploma or equivalent

Descrizione del lavoro

Ballston Animal Hospital in Arlington, VA is seeking a Client Service Representative to deliver an exceptional client experience and support clinic operations. The CSR handles reception, records, appointments, and client communications with a friendly, professional approach.

Responsibilities include scheduling, cash handling, memory of client/patient files, reminders, and assisting in daily business operations while maintaining high standards of care and client satisfaction.