Lead, Client AV Services & Innovation

Dartmouth College; Hanover (NH); On-site; USD 85,000 - 105,000; Full time

Job summary

Dartmouth College's Tuck School of Business seeks an Assistant Director of Client AV Services to lead the delivery of AV services and client technology solutions for classrooms, events, and conferences in a fast-paced environment.

The role directs a team of Client AV Technologists, drives improvements in AV capabilities, and partners with AV Engineering to ensure reliable systems, proactive service, and exceptional user experiences for students, faculty, and staff.

Qualifications

• Associate’s degree with 5–7 years of relevant work experience.
• At least 2 years in a supervisory role, leading dynamic teams, managing performance, and coaching, developing, and mentoring team members.
• Demonstrated commitment to continuous learning and professional development, with the ability to stay current on the latest AV technology, trends, and best practices, including adaptability, embracing change, and implementing new solutions efficiently.

Responsibilities

• Oversees and manages Client AV technology services, including AV support for classrooms, meetings, and events, ensuring high-quality experiences for the Tuck community.
• Supervises the scheduling, management, and performance of Client AV Technologists assigned to support classes, events, and meetings, with an emphasis on high-profile events.
• Evaluates, proposes, and implements improvements to AV capabilities, including equipment installations, upgrades, and readiness checks for both main campus and remote locations.
• Develops and maintains operational standards, equipment specifications, and maintenance schedules, ensuring consistent service delivery and AV equipment reliability.
• Coordinates with AV Engineering for installations, upgrades, and maintenance, fostering positive relationships that support Tuck’s AV team and community needs.
• Provides training programs and develops instructional materials for users on AV systems, helping faculty, staff, and students maximize technology use.
• Provides back-up operational support and coverage during high-volume periods and times of limited staffing.

Skills

AV systems

Project management

Leadership

Client service

Education

Associate’s degree + 5–7 years

Supervisory experience

Tools

CTS

Crestron

Extron

Video conferencing platforms

Job description

Dartmouth College's Tuck School of Business seeks an Assistant Director of Client AV Services to lead the delivery of AV services and client technology solutions for classrooms, events, and conferences in a fast-paced environment.

The role directs a team of Client AV Technologists, drives improvements in AV capabilities, and partners with AV Engineering to ensure reliable systems, proactive service, and exceptional user experiences for students, faculty, and staff.