Assistant Director, Client AV Services

The Chronicle Of Higher Education, Inc.; Hanover (NH); On-site; USD 85,000 - 105,000; Full time

Job summary

Dartmouth College in Hanover, NH seeks an Assistant Director of Client AV Services to lead AV delivery for classrooms and events. You will supervise Client AV Technologists, ensure proactive service delivery, and align AV initiatives with Tuck’s mission and priorities.

The role requires 5-7 years of relevant experience, supervisory leadership, and strong AV technical proficiency across macOS/Windows and conferencing tools. Onsite role, 40 hrs/week.

Qualifications

• Associate’s degree with 5-7 years of relevant work experience.
• At least 2 years in a supervisory role.
• Continuous learning and adaptation to AV technology trends.
• Mastery in supporting AV systems, conferencing, macOS/Windows.
• Strong client-focused service orientation.
• Effective verbal and written communication.
• Root cause analysis in complex systems.
• Process-improvement experience with client experience in mind.
• Relevant certifications: CTS, Crestron, Extron.

Responsibilities

• Oversees Client AV technology services for classrooms, meetings, events.
• Supervises Client AV Technologists and manages performance.
• Evaluates and implements improvements to AV capabilities.
• Maintains standards, equipment specs, and maintenance schedules.
• Coordinates with AV Engineering for installations and upgrades.
• Delivers training and instructional materials for users.
• Provides backup operational support during high-volume periods.

Skills

Leadership

Supervisory experience

Communication

Client service

Root cause analysis

Process improvement

AV systems

Video conferencing

macOS

Windows

CTS certification

Crestron

Extron

Scripting

ITSM software

Endpoint management

Adobe editing

Education

Associate’s degree

Bachelor’s degree

Tools

CTS

Crestron

Extron

Job description

Position Details

Position Information

Posting date 08/04/2026

Closing date

Open Until Filled Yes

Position Number 1125603

Position Title Assistant Director, Client AV Services

Hiring Range Minimum $85,000

Hiring Range Maximum $105,000

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Schedule

Location of Position Hanover. NH

Remote Work Eligibility? Onsite only

Is this a term position? No

If yes, length of term in months. N/A

Is this a grant funded position? No

Position Purpose The Assistant Director of Client AV Services leads the delivery ofaudio/visual (AV) services and related client technology solutionsat the Tuck School of Business. This role oversees a team of ClientAV Technologists, coordinates AV services for classrooms andevents, and ensures alignment with Tuck’s mission, strategy, andinstitutional priorities. With a focus on proactive servicedelivery, innovation, and collaboration, the position bridges AVtechnology with the needs of Tuck’s students, faculty, and staff,contributing to an exceptional educational and operationalexperience.

Description

Associates or equivalent combination of education andexperience

• Associate’s degree with 5-7 years of relevant work experience,or an equivalent combination of education and experience.
• At least 2 years in a supervisory role, leading dynamic teams,managing performance, and coaching, developing, and mentoring teammembers.
• Demonstrated commitment to continuous learning and professionaldevelopment, with the ability to stay current on the latest AVtechnology, trends, and best practices, including adaptability,embracing change, and implementing new solutions efficiently.
• Mastery in supporting AV systems, desktop and mobile operatingsystems, applications, and peripherals, including complex hybridevent setups using video conferencing solutions, macOS and Windowsenvironments, and a variety of collaboration tools.
• Strong understanding of client perspectives and a commitment todelivering exceptional, client-focused service.
• Effective verbal and written communication skills.
• Ability to thrive in a fast-paced, client service-orientedenvironment, handling multiple tasks and priorities.
• Demonstrated leadership skills in project management andprocess improvement.
• Self-motivated and capable of working independently withlimited supervision.
• Relevant certifications such as CTS (Certified TechnologySpecialist), Crestron, or Extron.
• Demonstrates expertise in performing root cause analysis incomplex systems.
• Experience designing and modifying processes to improve theclient experience.

Preferred Qualifications

• Bachelor’s degree and at least 7 years of relevant workexperience, or an equivalent combination of education andexperience.
• Experience working in an academic environment.
• Experience using IT service management software.
• Familiarity with video editing methodologies and tools such asAdobe products, Final Cut Pro, or similar.
• Demonstrates knowledge of scripting through experience,education, or certification.
• Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries

Lorin Parker, Executive Director of Talent Management

Department Contact Phone Number 603.646.2904

Department Contact for Cover Letter and Title

Lorin Parker, Executive Director of Talent Management

Department Contact's Phone Number 603.646.2904

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federallaw. We prohibit discrimination on the basis of race, color,religion, sex, age, national origin, sexual orientation, genderidentity or expression, disability, veteran status, marital status,or any other legally protected status. Applications are welcomefrom all.

Background Check

Employment in this position is contingent upon consent to andsuccessful completion of a pre-employment background check, whichmay include a criminal background check, reference checks,verification of work history, conduct review, and verification ofany required academic credentials, licenses, and/or certifications,with results acceptable to Dartmouth College. A criminal convictionwill not automatically disqualify an applicant from employment.Background check information will be used in a confidential,non-discriminatory manner consistent with state and federallaw.

Is driving a vehicle (e.g. Dartmouth vehicle or off roadvehicle, rental car, personal car) an essential function of thisjob?

Not an essential function

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use oftobacco-based products (including smokeless tobacco) are prohibitedin all facilities, grounds, vehicles or other areas owned, operatedor occupied by Dartmouth College with no exceptions. For details,please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Quick Link

https://searchjobs.dartmouth.edu/postings/86727

Key Accountabilities

Description

AV Technology Management, Support, and ProjectImplementation:

• Oversees and manages Client AV technology services, includingAV support for classrooms, meetings, and events, ensuringhigh-quality experiences for the Tuck community.
• Supervises the scheduling, management, and performance ofClient AV Technologists assigned to support classes, events, andmeetings, with an emphasis on high-profile events.
• Evaluates, proposes, and implements improvements to AVcapabilities, including equipment installations, upgrades, andreadiness checks for both main campus and remote locations.
• Develops and maintains operational standards, equipmentspecifications, and maintenance schedules, ensuring consistentservice delivery and AV equipment reliability.
• Coordinates with AV Engineering for installations, upgrades,and maintenance, fostering positive relationships that supportTuck’s AV team and community needs.
• Provides training programs and develops instructional materialsfor users on AV systems, helping faculty, staff, and studentsmaximize technology use.
• Provides back-up operational support and coverage duringhigh-volume periods and times of limited staffing.

Percentage Of Time 50%

Description

Leadership and Strategic Planning:

• Partners with the Senior Director of Client Services to helpshape and execute strategic goals, roadmaps, and priorities forinstructional technology and AV services.
• Drives innovation in AV technology and services, identifyingtrends and incorporating best practices to enhance the learning andevent experience at Tuck.
• Engages in professional development to stay current with AVtechnology advancements and best practices, contributing to theteam’s expertise and service quality.
• Leads and supports process improvement initiatives aimed atoptimizing service delivery and operational efficiency.

Percentage Of Time 15%

Description

Staff Management:

• Manages HR responsibilities, including performance evaluations,training, and adherence to HR policies.
• Mentors and develops Client AV Technologists, identifyinggrowth opportunities and providing career developmentpathways.
• Participates in recruitment and hiring to expand the AV teamand creates structured onboarding programs to ensure effective teamintegration.
• Plans and allocates resources effectively to supportinstructional technology and AV service demands across Tuck.

Percentage Of Time 15%

Description

Collaboration and Relationship Building:

• Builds strong relationships with faculty, staff, and studentsto understand their instructional technology and AV needs, actingas a liaison to represent these requirements.
• Consults with clients to design and implement solutionstailored to specific AV and instructional technologyrequirements.
• Works closely with IT colleagues, promoting cross-teamcollaboration and knowledge sharing to enhance servicedelivery.
• Mentors colleagues by sharing insights, offering guidance, andfostering a culture of continuous learning and improvement withinTuck IT.

Percentage Of Time 20%

Demonstrates professionalism and collegiality through actions,interactions, and communications with others appropriate to anenvironment that is welcoming to all.

Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn about this employment opportunity?
   • Current Dartmouth employee (Please specify full namebelow)
   • Word of mouth
   • Mentioned on social, digital, or print media (e.g. LinkedInfeed, VOX, Valley News, listserv)
   • [e-mail] email outreach (includes Job Alertnotifications, marketing emails from Talent Acquisition)
   • Recruiter (Please specify full name or event below)
   • abilityJOBS
   • Chronicle of Higher Education
   • Glassdoor
   • Handshake
   • HigherEdJobs
   • HigherEdMilitary
   • Indeed
   • Inside Higher Ed
   • LinkedIn’s Job Board
   • RecruitMilitary
   • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
   • Other (Please specify below)
2. If you would like to add more information to your answer,please specify here: (Open Ended Question)

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Additional Document #1