Client Technology Consultant, AV IT I

Dartmouth College; Hanover (NH); On-site; USD 34,440 - 41,328; Full time

Job summary

Dartmouth College in Hanover, NH seeks a Client Technology Consultant, AV IT I to support AV and IT for students, faculty, and staff. This role ensures reliable technology experiences and coordinates with clients to meet academic and administrative needs.

The position emphasizes excellent client service, knowledge of AV systems and endpoint management, and the ability to work a 40-hour week on-site with occasional on-call rotations. Hanover location preferred.

Qualifications

• Associates degree or equivalent with 1–2 years of experience.
• Strong client-service mindset and ability to manage multiple tasks.
• Experience supporting AV systems, desktops, laptops, and peripherals.
• Clear verbal and written communication skills; documentation proficiency.
• Ability to work in a fast-paced, client-service oriented environment.

Responsibilities

• Provides technology support and break/fix for AV systems, computers, devices, and software.
• Delivers outstanding client service through interactions with clients.
• Uses endpoint management tools to support client devices.
• Creates and maintains documentation for technical issues and knowledge.
• Sets up and supports AV/IT equipment for events and trainings.
• Trains and advises clients on IT/AV usage.

Skills

Client service orientation

AV systems support

Desktop & mobile OS

Verbal & written communication

Multitasking

Team collaboration

Self-motivation

Client-focused service

Education

Associates + 1-2 years experience

Tools

Endpoint management

ITSM software

Job description

Position Information

Posting date: 07/24/2026

Open Until Filled: Yes

Position Number: 1128781

Position Title: Client Technology Consultant, AV IT I

Hiring Range Minimum: $25.00

Hiring Range Maximum: $30.00

Union Type: Not a Union Position

SEIU Level: Not an SEIU Position

FLSA Status: Non-Exempt

Employment Category: Regular Full Time

Scheduled Months per Year: 12

Scheduled Hours per Week: 40

Schedule: This position is regularly scheduled Monday through Friday, 7 AM to 4 PM, and participates in a rotational on call schedule that includes weekend coverage as assigned.

Location of Position: Hanover, NH

Remote Work Eligibility: Onsite only

Is this a term position? No

If yes, length of term in months: NA

Is this a grant funded position? No

Position Purpose

The Client Technology Consultant, AV IT l (CTCAVI) supports and enhances the academic and administrative environment at Dartmouth by providing operational support and consulting for AV, IT and related client technologies. This role ensures reliable technology experiences for students, faculty, and staff, facilitating effective learning, teaching, and operational activities through technology integration.

Required Qualifications - Education and Yrs Exp

Associates plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• 1 year of relevant work experience or the equivalent combination of education and experience.
• Demonstrated ability to understand client perspective and deliver client-focused service.
• Demonstrated ability in supporting AV Systems, desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication and documentation skills.
• Demonstrated ability to work in a fast-paced, Client Service-oriented environment managing multiple tasks and priorities.
• Demonstrated ability to collaborate and work effectively on teams.
• Self-motivated and able to work with limited supervision.
• Provides outstanding client service through support interactions with clients.

Preferred Qualifications

• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries

Kyle Hastbacka

Department Contact Phone Number

[e-mail]

Department Contact for Cover Letter and Title

Joel Vodila, Director of Client Technology Services

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Driving Vehicle Essential Function

Preferred, but not required

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Quick Link

https://searchjobs.dartmouth.edu/postings/86628

Key Accountabilities: TECHNOLOGY SUPPORT

• Provides technology support and break fix for AV systems, computers, devices, and software.
• Provides outstanding client service through support interactions with clients.
• Uses endpoint management tools to support client computers and devices.
• Creates and maintains documentation for technical issues and knowledge.
• Sets up and supports AV and IT equipment for events.
• Trains and consults clients on the use of IT and AV technology.

Percentage Of Time: 75

Key Accountabilities: PARTICIPATION AND COLLABORATION

• Identifies areas for improvement in Client Technology Consulting processes and participates in process improvement initiatives.
• Participates in testing, development, communication, and implementation of projects.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.

Percentage Of Time: 10

Key Accountabilities: TRAINING AND DEVELOPMENT

• Collaborates with colleagues to identify and pursue training opportunities aimed at developing expertise in both existing and emerging technologies.
• Actively engages in independent and institutional learning initiatives to acquire and enhance subject matter expertise.

Percentage Of Time: 10

Key Accountabilities: OTHER DUTIES

Performs other duties as required

Percentage Of Time: 5

Additional Responsibilities

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.