Customer Service Shift Leader | Store Ops Lead

Kroger; Heber (UT); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program (EAP)

Job summary

Kroger is seeking a dedicated Store Operations leader to oversee total store operations in the absence of management. The role emphasizes delivering outstanding customer service, maintaining a safe, clean store environment, and executing merchandising and cost-control initiatives.

The position requires supervisory experience, strong communication, and the ability to lead teams across departments while upholding company values and safety policies.

Qualifications

• Supervisory or leadership experience is required.
• Dependability and integrity are essential.
• Ability to perform basic math tasks and reading.
• Strong communication skills with customers and team members.
• Ability to function well under pressure and handle stressful situations.
• Willingness to pass a pre-employment background check.

Responsibilities

• Work in all areas of the store including cashiering, stocking, maintenance and cleaning.
• Assist store management in delivering a favorable customer shopping experience.
• Lead teams in merchandising and operating initiatives.
• Identify opportunities and develop action plans with timelines.
• Drive sales and manage shrink with the store management team.
• Help manage labor and supply costs to meet targets.

Skills

Supervisory experience

Dependability

Integrity

Math skills

Communication

Stress management

Job description

Kroger is seeking a dedicated Store Operations leader to oversee total store operations in the absence of management. The role emphasizes delivering outstanding customer service, maintaining a safe, clean store environment, and executing merchandising and cost-control initiatives.

The position requires supervisory experience, strong communication, and the ability to lead teams across departments while upholding company values and safety policies.