Lead Child Support Operations Supervisor

State-of-West-Virgini; West Virginia; On-site; USD 60,000 - 90,000; Full time

Job summary

State-of-West-Virgini Ohio County seeks a senior supervisor to oversee a local office and lead Child Support Specialists and clerical staff, ensuring accurate case processing and timely customer service.

The role emphasizes staff training on federal, state, and BCSE policy, development of quality controls, and collaboration with other agencies to verify data. A car for travel is required.

Qualifications

• Supervisory leadership of a team in a government setting.
• Analytical assessment of complex cases and data for compliance.
• Trains staff on federal/state policy changes and procedures.
• Interprets and applies regulations for staff and operations.

Responsibilities

• Oversees local office operations and supervises Child Support Specialists.
• Reviews cases, ensures timely delivery of quality customer service.
• Develops workflow controls and quality assurance processes.
• Trains staff on policy changes and conducts conferences.
• Prepares for and participates in staff meetings.

Skills

Supervisory experience

Analytical skills

Staff training

Policy interpretation

Education

Bachelor's degree from a regionally accredited four-year college or university

Job description

State-of-West-Virgini Ohio County seeks a senior supervisor to oversee a local office and lead Child Support Specialists and clerical staff, ensuring accurate case processing and timely customer service.

The role emphasizes staff training on federal, state, and BCSE policy, development of quality controls, and collaboration with other agencies to verify data. A car for travel is required.