Child Support Supervisor 2

West Virginia; Vineyard Hills (WV); On-site; USD 60,000 - 80,000; Full time

Job summary

West Virginia in Ohio County seeks a working supervisor to oversee a local office of Child Support Specialists and support staff. Under limited supervision, you will evaluate complex case processing, train staff, implement quality controls, and ensure timely customer service while complying with federal, state, and BCSE policy.

The role requires a Bachelor's degree and four years of relevant experience; substitutions are allowed; must have access to a car.

Qualifications

• Bachelor's degree required.
• Four years of full-time or equivalent experience in a Child Support classification or related duties.
• Substitution options include legal settings and related roles, with two years in a supervisory capacity substituting for college training.

Responsibilities

• Oversee a local office or unit, supervising Child Support Specialists and staff.
• Train subordinate staff on policy changes and procedures.
• Ensure timely, quality customer service and oversee workflow to meet deadlines.
• Interpret and apply federal, state, BCSE policies for staff and cases.
• Evaluate and maintain records for work quality and performance.

Skills

Analytical thinking

Supervisory experience

Staff training

Policy interpretation

Education

Bachelor's degree

Job description

Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff. Work is reviewed by supervisors. Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy. Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures. Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service. Research other agencies databases to determine accurate data and history for accurate case management for the BCSE. The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles. Will be a working supervisor performing related work of a more advance level than those supervised. Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately. Interprets and applies departmental polices and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff. Plans and conducts unit meetings and individual staff conferences in order to promote staff development and professional growth. Answers questions and solves problems of a complex nature for, and with subordinates. Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame. This Position is located in Ohio County

Training

Bachelor's degree from a regionally accredited four-year college or university.

Substitution

• Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• in debt collections, credit investigations, criminal investigations, law enforcement
• as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
• any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.

Experience

Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.

Special Requirements

Availability of a car for continuous use is a requisite of employment.

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.