Child Support Supervisor 2

State-of-West-Virgini; West Virginia; Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

State-of-West-Virgini Ohio County seeks a senior supervisor to oversee a local office and lead Child Support Specialists and clerical staff, ensuring accurate case processing and timely customer service.

The role emphasizes staff training on federal, state, and BCSE policy, development of quality controls, and collaboration with other agencies to verify data. A car for travel is required.

Qualifications

• Supervisory leadership of a team in a government setting.
• Analytical assessment of complex cases and data for compliance.
• Trains staff on federal/state policy changes and procedures.
• Interprets and applies regulations for staff and operations.

Responsabilités

• Oversees local office operations and supervises Child Support Specialists.
• Reviews cases, ensures timely delivery of quality customer service.
• Develops workflow controls and quality assurance processes.
• Trains staff on policy changes and conducts conferences.
• Prepares for and participates in staff meetings.

Connaissances

Supervisory experience

Analytical skills

Staff training

Policy interpretation

Formation

Bachelor's degree from a regionally accredited four-year college or university

Description du poste

Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff. Work is reviewed by supervisors. Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy. Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures. Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service. Research other agencies databases to determine accurate data and history for accurate case management for the BCSE. The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles. Will be a working supervisor performing related work of a more advance level than those supervised. Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately. Interprets and applies departmental polices and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff. Plans and conducts unit meetings and individual staff conferences in order to promote staff development and professional growth. Answers questions and solves problems of a complex nature for, and with subordinates. Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame. This Position is located in Ohio County

Training

Bachelor's degree from a regionally accredited four-year college or university.

Substitution

• Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• in debt collections, credit investigations, criminal investigations, law enforcement
• as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
• any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.

Experience

Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.

Special Requirements

Availability of a car for continuous use is a requisite of employment.

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.