Child Support Supervisor 2

WV Department of Human Services; West Virginia; On-site; USD 52,000 - 78,000; Full time

Job summary

WV Department of Human Services in West Virginia seeks an experienced supervisor to oversee Child Support staff and complex case processing in the Ohio County area. The role emphasizes applying federal and state laws and BCSE policy while maintaining quality service delivery.

You will train staff on policy changes, review cases, and set performance standards to ensure timely, accurate work and data integrity. A strong candidate combines leadership with analytical skills and regulatory knowledge.

Qualifications

• Bachelor's degree from a regionally accredited four-year college or university.
• Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• OR in debt collections, credit investigations, criminal investigations, law enforcement
• OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
• OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.

Responsibilities

• Oversee a local office or units supervising Child Support staff.
• Perform analytical assessments of case processing and financial data to determine compliance with laws and policy.
• Train subordinate staff on changes in Federal, State, and BCSE Policy concerning case processing, distributions, guidelines and procedures.
• Establish controls, quotas and quality assurance to ensure work completion and deadlines.

Skills

Leadership

Legal research

Education

Bachelor's degree

Job description

Nature of Work

Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff. Work is reviewed by supervisors. Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy. Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures. Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service. Research other agencies databases to determine accurate data and history for accurate case management for the BCSE. The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles. Will be a working supervisor performing related work of a more advance level than those supervised. Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately. Interprets and applies departmental polices and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff. Plans and conducts unit meetings and individual staff conferences in order to promote staff development and professional growth. Answers questions and solves problems of a complex nature for, and with subordinates. Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame. This Position is located in Ohio County

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited four-year college or university.

Substitution: Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney

OR in debt collections, credit investigations, criminal investigations, law enforcement

OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist

OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.

Experience: Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.

Special Requirements: Availability of a car for continuous use is a requisite of employment.

Other Information

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.