Child Support Supervisor 2 - Bureau for Child Support Enforcement - Monongalia Co.

WV Departments of Health, Health Facilities, and Human Services; West Virginia; On-site; USD 42,000 - 62,000; Full time

Job summary

A government health department in West Virginia is seeking a Child Support Supervisor 2 for its Bureau for Child Support Enforcement. This role involves supervising a local office, conducting analytical assessments on child support cases, and training staff on legislative changes. Ideal candidates will have a Bachelor's degree and four years of relevant experience, including supervisory responsibilities. Successful applicants must have strong legal research abilities and be able to solve complex problems effectively.

Qualifications

• Experience in a legal setting performing research and preparing documents.
• Four years in Child Support role or related fields.
• Supervisory experience in a relevant position.
• Availability of a car for continuous use is a requisite of employment.

Responsibilities

• Oversee Child Support Specialists and support staff.
• Conduct complex analytical assessments for compliance.
• Interpret departmental policies and regulations.
• Establish controls such as quotas and quality assurance procedures to ensure work is completed and deadlines met.
• Interpret and apply departmental policies and regulations for subordinate staff and others.
• Plans and conducts unit meetings and individual staff conferences to promote staff development and professional growth.

Skills

Legal research skills

Analytical assessment

Staff supervision

Problem-solving

Education

Bachelor's degree

Job description

Child Support Supervisor 2 - Bureau for Child Support Enforcement - Monongalia Co.

Join to apply for the Child Support Supervisor 2 - Bureau for Child Support Enforcement - Monongalia Co. role at WV Departments of Health, Health Facilities, and Human Services.

Nature of Work

Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, supervising Child Support Specialists, support staff, and clerical staff. Works is reviewed by supervisors. Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy. Trains subordinate staff regarding changes in Federal, State, and BCSE policy concerning case processing, distribution, allocations, guidelines, and procedures. Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure timely delivery of quality customer service. Researches other agencies databases to determine accurate data and history for accurate case management for the BCSE. The nature of the work is typically of a more technical nature. Establishes controls such as quotas and quality assurance procedures to ensure work is completed and deadlines met, reviews cases to determine priority levels and assigns appropriately. Interprets and applies departmental policies and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff. Plans and conducts unit meetings and individual staff conferences in order to promote staff development and professional growth. Answers questions and solves problems of a complex nature for, and with subordinates. Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to grievance issues within the mandated time frame.

Minimum Qualifications

• Training: Bachelor's degree from a regionally accredited four‑year college or university.
• Substitution: Four years of full‑time or equivalent part‑time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney OR in debt collections, credit investigations, criminal investigations, law enforcement OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year‑for‑year basis.
• Experience: Four years of full‑time or equivalent part‑time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.
• Special Requirements: Availability of a car for continuous use is a requisite of employment.

This Position is located in Monongalia & Preston Counties.

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