Child Support Supervisor 2

State of West Virginia; Kingwood (WV); On-site; USD 65,000 - 90,000; Full time

Job summary

The State of West Virginia seeks a senior supervisor to oversee a Child Support unit, directing staff and ensuring efficient case processing and policy compliance. You will train teams on federal/state policies, analyze complex financial data, and maintain quality service standards.

You will establish workflows, evaluate performance, and handle staffing logistics, including attendance and grievances. This role is located in the state’s Ohio County area and requires a car for mobility.

Qualifications

• Bachelor's degree from a regionally accredited four-year college or university.
• Four years of legal-setting experience including legal research and interpreting laws.
• Alternative: four years in debt collections, credit investigations, criminal investigations, or law enforcement.
• Or as Economic Service Worker/Child Support Technician with at least two years supervisory.

Responsibilities

• Oversee a local office or units in the Central Office supervising Child Support Specialists and staff.
• Train staff on changes in Federal, State, and BCSE policy concerning case processing.
• Perform high-complexity analytical assessments of case processing and financial data.
• Establish controls and quality assurance to ensure deadlines and quality service.
• Review attendance, leave, travel, and respond to grievances within mandated time frames.
• Plan unit meetings and staff conferences for development and growth.

Skills

Legal research

Reading laws

Interpreting laws

Document preparation

Supervisory leadership

Staff training

Education

Bachelor's degree

Job description

Nature of Work

Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, which supervises Child Support Specialists and other support staff and clerical support staff. Work is reviewed by supervisors. Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy. Trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE Policy concerning case processing, distribution, allocations, guidelines, and procedures. Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure the timely delivery of quality customer service. Research other agencies databases to determine accurate data and history for accurate case management for the BCSE. The nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles. Will be a working supervisor performing related work of a more advance level than those supervised. Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately. Interprets and applies departmental polices and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff. Plans and conducts unit meetings and individual staff conferences in order to promote staff development and professional growth. Answers questions and solves problems of a complex nature for, and with subordinates. Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to Grievance issues within the mandated time frame. This Position is located in Ohio County.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited four-year college or university.

Substitution: Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney.

OR in debt collections, credit investigations, criminal investigations, law enforcement.

OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist.

OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.

Experience: Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.

Special Requirements: Availability of a car for continuous use is a requisite of employment.

Other Information

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.

State employment offers a variety of benefits.