Lead Casino Operations: Floor Oversight & Service

Hollywood Casino-Aurora, Inc.; Aurora (IL); Presencial; USD 70.000 - 75.000; Jornada completa

Descripción de la vacante

PENN Entertainment is seeking a leader to oversee Table Games and Slots operations at the Aurora venue. The role focuses on scheduling, budgeting input, and maintaining guest satisfaction while ensuring compliance and profitability. Strong communication and leadership are essential, with experience in casino floor oversight.

Starting salary ranges from $70,000 to $75,000 annually. The company emphasizes growth, benefits from day one, and a supportive Total Rewards package.

Formación

• Must be at least 21 years of age.
• Bachelor's degree from a four-year college or university.
• Minimum of three years in a comparable Table Games and/or Slots leadership role.
• Thorough knowledge of all Table Games and Table Games/Slots operations.
• Excellent written and oral communication; proficient with Microsoft Office.
• Knowledge of Slot operating systems and related software.

Responsabilidades

• Adheres to scheduling and coordinates with manager for guest satisfaction.
• May assist in budget process and report budget concerns to management.
• Ensure customer service standards are followed and address issues.
• Provides oversight for the gaming floor on assigned shift.
• Handle customer concerns and requests effectively.
• Monitors chips and cash transactions and ensures correct payouts.
• Accountability for chips, cards, dice and gaming equipment.
• Verifies table inventories and manages table limits.
• Contributes to strategies for service, revenue, and expense control.
• Engage staff, address feedback, and manage shift-related issues.
• Help ensure daily Table Games and Slot operations integrity.
• Ensure regulatory compliance within area of responsibility.

Conocimientos

Age 21+

Leadership

Communication

Table Games knowledge

Educación

Bachelor's degree

Herramientas

Excel

Word

Slot operating systems

Descripción del empleo

PENN Entertainment is seeking a leader to oversee Table Games and Slots operations at the Aurora venue. The role focuses on scheduling, budgeting input, and maintaining guest satisfaction while ensuring compliance and profitability. Strong communication and leadership are essential, with experience in casino floor oversight.

Starting salary ranges from $70,000 to $75,000 annually. The company emphasizes growth, benefits from day one, and a supportive Total Rewards package.