Casino Operations Assistant Shift Manager Slots

Hollywood Casino-Aurora, Inc.; Aurora (IL); On-site; USD 70,000 - 75,000; Full time

Job summary

PENN Entertainment is seeking a leader to oversee Table Games and Slots operations at the Aurora venue. The role focuses on scheduling, budgeting input, and maintaining guest satisfaction while ensuring compliance and profitability. Strong communication and leadership are essential, with experience in casino floor oversight.

Starting salary ranges from $70,000 to $75,000 annually. The company emphasizes growth, benefits from day one, and a supportive Total Rewards package.

Qualifications

• Must be at least 21 years of age.
• Bachelor's degree from a four-year college or university.
• Minimum of three years in a comparable Table Games and/or Slots leadership role.
• Thorough knowledge of all Table Games and Table Games/Slots operations.
• Excellent written and oral communication; proficient with Microsoft Office.
• Knowledge of Slot operating systems and related software.

Responsibilities

• Adheres to scheduling and coordinates with manager for guest satisfaction.
• May assist in budget process and report budget concerns to management.
• Ensure customer service standards are followed and address issues.
• Provides oversight for the gaming floor on assigned shift.
• Handle customer concerns and requests effectively.
• Monitors chips and cash transactions and ensures correct payouts.
• Accountability for chips, cards, dice and gaming equipment.
• Verifies table inventories and manages table limits.
• Contributes to strategies for service, revenue, and expense control.
• Engage staff, address feedback, and manage shift-related issues.
• Help ensure daily Table Games and Slot operations integrity.
• Ensure regulatory compliance within area of responsibility.

Skills

Age 21+

Leadership

Communication

Table Games knowledge

Education

Bachelor's degree

Tools

Excel

Word

Slot operating systems

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Summary

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Provides oversight for the gaming floor on their assigned shift
• Effectively handles customer concerns and requests
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
• Verifies table inventories and effectively manages table limits
• Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
• Assists with the overall integrity of daily Table Games and/or Slot operations
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

BRING US YOUR BEST.

• Must be at least 21 years of age
• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
• Must have thorough knowledge of all Table Games and Table Games/or Slots operations
• Excellent skills in both written and oral communication
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems

Supervisory Responsibilities

This job may or may not have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

$70,000 to $75,000 Annually