Casino Operations Shift Lead - Table Games & Slots

Hollywood Casino-Aurora, Inc.; Aurora (CO); On-site; USD 52,000 - 70,000; Full time

Job summary

PENN Entertainment is seeking a Casino Operations Assistant Shift Manager to supervise staff and help manage a shift in the Casino Operations department. You will oversee Table Games and Slots operations, ensuring excellent guest service and compliance with regulations.

Responsibilities include coordinating scheduling, monitoring payouts, safeguarding gaming equipment, and supporting strategies for profitability while guiding the team and addressing concerns on shift.

Qualifications

• Must be at least 21 years of age.
• Bachelor's degree (B.A./B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
• Must have thorough knowledge of all Table Games and Table Games/or Slots operations
• Excellent skills in both written and oral communication
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems

Responsibilities

• Supervise staff and assist with daily shift management in the Casino Operations department.
• Oversee the Table Games/Slots operations on the assigned shift.
• Coordinate with manager on scheduling with attention to guest satisfaction.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Provide oversight for the gaming floor on their assigned shift.
• Monitor payout accuracy and safeguard gaming equipment.
• Ensure compliance with regulatory requirements and reporting to management.

Skills

Written communication

Oral communication

Guest satisfaction

Education

Bachelor's degree (B.A./B.S.)

Job description

PENN Entertainment is seeking a Casino Operations Assistant Shift Manager to supervise staff and help manage a shift in the Casino Operations department. You will oversee Table Games and Slots operations, ensuring excellent guest service and compliance with regulations.

Responsibilities include coordinating scheduling, monitoring payouts, safeguarding gaming equipment, and supporting strategies for profitability while guiding the team and addressing concerns on shift.