Lead Cashier: Guest Experience & Training Leader

Ulta Beauty; Phoenix (AZ); On-site; USD 33,000 - 42,000; Full time

Job summary

Ulta Beauty is hiring a Lead Cashier to drive guest experience and loyalty through outstanding service, accurate transactions, and team leadership. You will greet guests, process sales, returns, and exchanges, and coach new cashiers while reporting to store leadership.

The role emphasizes performance, training, product knowledge, and adherence to cash handling policies, with a schedule that includes days, evenings, weekends, and holidays to meet store goals.

Qualifications

• High school diploma preferred; 2 years of relevant work experience preferred.
• Proven ability to delegate, multitask, and problem-solve.
• Passion for guest service and a talent for selling.
• Experience addressing guest concerns and questions promptly.
• Experience in meeting or exceeding sales goals and training new hires.

Responsibilities

• Meet/exceed store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Greet and engage guests, provide personalized service and product recommendations.
• Handle sales, refunds, and exchanges.
• Coordinate makeup applications, skincare analysis, and demonstrations to drive sales.
• Schedule services and in-store events to deliver an unrivaled guest experience while delivering on sales goals.
• Maintain cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness.
• Maintain regular attendance and punctuality.

Skills

Point of Sale

Apple devices

Written communication

Verbal communication

Collaboration

Interpersonal skills

Independence

Teamwork

Customer relationships

Adaptability

Education

High school diploma is preferred

Job description

Ulta Beauty is hiring a Lead Cashier to drive guest experience and loyalty through outstanding service, accurate transactions, and team leadership. You will greet guests, process sales, returns, and exchanges, and coach new cashiers while reporting to store leadership.

The role emphasizes performance, training, product knowledge, and adherence to cash handling policies, with a schedule that includes days, evenings, weekends, and holidays to meet store goals.