Lead Cashier: Guest Experience & Team Training

Ulta Beauty; Paris (TX); On-site; USD 17,000 - 23,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier in the United States to drive guest transactions with a focus on loyalty and service excellence. You will train new cashiers, cross-train associates, and collaborate with the leadership team to achieve store goals.

The role emphasizes cashwrap efficiency, brand standards, and delivering an outstanding guest experience while promoting Ulta Beauty’s loyalty program.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure each guest receives exceptional service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges.
• Pair guests with a beauty associate for makeup applications and product demonstrations to drive sales and guest experience.
• Book appointments for services and in-store events to deliver an unrivaled guest experience while meeting sales goals.
• Maintain replenishment, organization, and maintenance of cashwrap displays and impulse fixtures.

Skills

POS systems

Communication skills

Collaboration

Teamwork

Customer service

Education

High school diploma preferred

Tools

POS terminal

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier in the United States to drive guest transactions with a focus on loyalty and service excellence. You will train new cashiers, cross-train associates, and collaborate with the leadership team to achieve store goals.

The role emphasizes cashwrap efficiency, brand standards, and delivering an outstanding guest experience while promoting Ulta Beauty’s loyalty program.