Lead Cashier & Guest Experience Leader

Ulta Beauty, Inc.; Gillette (WY); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Ulta Beauty in Gillette, WY is hiring a Lead Cashier who will oversee guest transactions and cashwrap standards while supporting store leadership. You will train new cashiers, assist in cross-training, and focus on loyalty programs to drive sales and guest experience.

Ideal candidates have 2+ years in cashiering, strong customer service, and the ability to lead peers. This role requires flexibility to work a retail schedule, including nights and weekends.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsabilités

• Contribute to meeting or exceeding the store's goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Connaissances

Customer service

Cash handling

Sales ability

Training

Communication

Teamwork

Formation

High school diploma

Outils

Point of Sale system

Apple devices

Description du poste

Ulta Beauty in Gillette, WY is hiring a Lead Cashier who will oversee guest transactions and cashwrap standards while supporting store leadership. You will train new cashiers, assist in cross-training, and focus on loyalty programs to drive sales and guest experience.

Ideal candidates have 2+ years in cashiering, strong customer service, and the ability to lead peers. This role requires flexibility to work a retail schedule, including nights and weekends.