Lead Cashier & Front-End Coach

Cavender's; Wichita Falls (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Cavender’s is seeking a Head Cashier in Wichita Falls, Texas to lead daily front-end operations and deliver Best of the WEST customer service. You will greet customers, process transactions, and support cashiers with training while upholding Cavender’s standards in a fast-paced retail setting.

The role emphasizes merchandise accuracy, stock maintenance, signage, and compliance with company policies. You will work with store leadership to ensure smooth front-end performance and a clean, organized

Qualifications

• Ability to provide exceptional customer service in a fast-paced retail environment.
• Ability to accurately operate a Point of Sale system and handle cash and electronic transactions.
• Ability to train and coach associates while promoting a positive, team-oriented work environment.
• Ability to regularly lift, move, and position merchandise throughout the work shift.
• Ability to safely use store equipment, including handheld devices, step stools, and dollies, in accordance with company policies.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, based on the needs of the business.
• Ability to comprehend basic instructions, interpret documents, and apply them to daily tasks.
• Strong communication, organizational, and interpersonal skills.
• Associate must be able to read and understand English.
• Associate must be able to stay alert and productive during assigned work hours.

Responsibilities

• Deliver Best of the WEST customer service by greeting every customer, engaging with them throughout their shopping experience, and thanking them for their business.
• Accurately and efficiently process customer purchases, returns, exchanges, and other Point of Sale transactions.
• Ensure merchandise accuracy by verifying items, checking for boot mis-mates, and following commission validation procedures.
• Promote company programs, store promotions, and suggest complementary merchandise to enhance the customer experience.
• Provide accurate and courteous responses to customer inquiries in person and over the phone regarding products, pricing, promotions, store locations, and inventory.
• Train, coach, and support new and existing cashiers on Point of Sale procedures, cash handling, customer service expectations, and company policies.
• Assist store leadership by monitoring front-end operations, answering cashier questions, and helping resolve customer concerns.
• Help maintain a clean, organized, and well-stocked sales floor by stocking merchandise, recovering displays, and completing housekeeping tasks, including dusting, mopping, and vacuuming.
• Ensure merchandise is properly displayed, signed, stocked, and located according to company standards.
• Remain attentive to store safety and security and promptly report concerns to store management.
• Report to work on time and maintain a neat, professional appearance.
• Understand and follow all company policies and procedures.
• Assist with merchandising updates, price changes, special orders, and other assigned store tasks.
• Any other duties as assigned.

Skills

Customer service

POS operation

Cash handling

Training

Communication

Teamwork

Tools

POS system

Job description

Cavender’s is seeking a Head Cashier in Wichita Falls, Texas to lead daily front-end operations and deliver Best of the WEST customer service. You will greet customers, process transactions, and support cashiers with training while upholding Cavender’s standards in a fast-paced retail setting.

The role emphasizes merchandise accuracy, stock maintenance, signage, and compliance with company policies. You will work with store leadership to ensure smooth front-end performance and a clean, organized