Lead Case Manager, Workforce Development (Hybrid)

El Paso County (CO); Colorado Springs (CO); Hybride; USD 59 000 - 64 000; Plein temps

Résumé du poste

El Paso County (CO) is seeking a Lead Case Manager-Workforce Development to support the AFES Division. You will lead a team focused on employment, upskilling, and client IP development, while building processes and mentoring staff.

Strong communication and problem-solving skills are essential. The role includes ensuring regulatory compliance, data collection, and collaboration with community partners to expand employment opportunities.

Qualifications

• High school diploma or equivalent.
• Four years of customer service or administrative experience; substitutions apply.
• Two years of case management or related experience.

Responsabilités

• Lead staff, including training, guidance, mentoring, and resolving complex issues.
• Assist leadership with performance evaluations and onboarding.
• Interpret and communicate program regulations and policies to staff.

Connaissances

Leadership experience

Strong communication

Problem solving

Mentoring/training staff

Data analysis

Formation

High school diploma or equivalent

Bachelor’s degree may substitute for two years of experience

Outils

Microsoft Office suite

Description du poste

El Paso County (CO) is seeking a Lead Case Manager-Workforce Development to support the AFES Division. You will lead a team focused on employment, upskilling, and client IP development, while building processes and mentoring staff.

Strong communication and problem-solving skills are essential. The role includes ensuring regulatory compliance, data collection, and collaboration with community partners to expand employment opportunities.