Public Services Case Coordinator — Hybrid

El Paso County, Colorado, USA; Colorado Springs (CO); Hybrid; USD 28,000 - 31,000; Part time

Job summary

El Paso County is seeking a Case Services Coordinator to support staff across the agency by handling administrative tasks, booking travel for clients and case workers, running errands, and interacting with staff. The role requires initiative, the ability to work independently and as part of a team, and a willingness to learn a variety of tasks to support DHS families.

Working up to 25 hours per week with a hybrid schedule, the position may require background checks and subject to grant funding.

Qualifications

• High school diploma or equivalent education.
• Six months of public contact experience in human services or a related field.
• Substitution for public contact experience may include successful completion of a certificate program and/or college course equivalent to public contact in human services or a related field.

Responsibilities

• Provides administrative and client-related services in support of the division.
• Answers the DHS applicable abuse or at-risk intake hotline; processes referrals from hotline and after-hours system.
• Receives and processes referrals from court-ordered investigations, walk-in clients, and correspondence.
• Enters, updates, and retrieves case information from databases; performs records checks.
• Coordinates, oversees, and documents supervised visits with children and family members.
• Arranges transportation for clients to appointments and assists with purchases of needed items.
• Attends and testifies in DHS case court hearings as needed.
• Participates in meetings and staffing; prepares materials for meetings.

Education

High school diploma or equivalent education

Job description

El Paso County is seeking a Case Services Coordinator to support staff across the agency by handling administrative tasks, booking travel for clients and case workers, running errands, and interacting with staff. The role requires initiative, the ability to work independently and as part of a team, and a willingness to learn a variety of tasks to support DHS families.

Working up to 25 hours per week with a hybrid schedule, the position may require background checks and subject to grant funding.