Case Services & Client Support Specialist

El Paso County (CO); Colorado Springs (CO); Hybrid; USD 28,000 - 31,000; Full time

Job summary

El Paso County (CO) is seeking a Case Services Coordinator to support DHS staff and clients. The role involves administrative duties, processing referrals, coordinating transportation, and assisting with community resources and documentation.

The position requires a high school diploma, some public contact experience, and the ability to complete background checks. Hybrid work arrangements may be available after evaluation, with occasional travel and evenings as needed.

Qualifications

• High school diploma or equivalent.
• Six months of public contact experience in human services or related field.
• Ability to complete required background checks.

Responsibilities

• Provide administrative and staff support to DHS divisions.
• Receive and process referrals from hotline and after-hours system.
• Coordinate transportation and assist with client services.
• Enter and retrieve case information in databases; maintain records.
• Attend trainings and meetings and prepare materials.

Skills

Case management

Microsoft Office

Communication

Organizational skills

Public contact experience

Background checks

Education

High school diploma

6 months public contact experience

Certificate program equivalent

Tools

TRAILS

CAPS

MS Office (Word/Excel)

Job description

El Paso County (CO) is seeking a Case Services Coordinator to support DHS staff and clients. The role involves administrative duties, processing referrals, coordinating transportation, and assisting with community resources and documentation.

The position requires a high school diploma, some public contact experience, and the ability to complete background checks. Hybrid work arrangements may be available after evaluation, with occasional travel and evenings as needed.