Benefits & Eligibility Team Lead — Mentor & Coach

El Paso County (CO); Colorado Springs (CO); Hybrid; USD 51,000 - 57,000; Full time

Job summary

El Paso County Department of Human Services is seeking a Lead Benefits & Eligibility Specialist to coach staff, interpret policy, and ensure accurate eligibility determinations. You will train teammates, handle complex cases, and drive service quality across the team.

The role emphasizes leadership, data-driven improvement, and collaboration with supervision to maintain timely, customer-centered benefits administration for individuals and families.

Qualifications

• High school diploma or equivalent education.
• Three years of customer service or administrative experience; substitutions may apply.
• One year of experience determining eligibility for public assistance in a human services agency.
• Must pass background checks as part of pre-employment requirements.

Responsibilities

• Lead team, provide training, mentoring, and guidance; resolve complex issues.
• Interpret program regulations and assist staff with complex cases.
• Conduct face-to-face or telephone eligibility interviews; verify information.
• Monitor quality and workflow; participate in audits and improve processes.
• Collect and analyze data on program outcomes; report to management.

Skills

Team leadership

Coaching

Training

Planning & organizing

Effective communication

Education

High school diploma

Associate's degree substitution

Bachelor's degree substitution

Job description

El Paso County Department of Human Services is seeking a Lead Benefits & Eligibility Specialist to coach staff, interpret policy, and ensure accurate eligibility determinations. You will train teammates, handle complex cases, and drive service quality across the team.

The role emphasizes leadership, data-driven improvement, and collaboration with supervision to maintain timely, customer-centered benefits administration for individuals and families.