Lead Case Manager - Veterans Housing & Support

Voa Gny; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

VOA Greater New York (VOA-GNY) seeks a Case Manager Supervisor to lead Case Managers and the SSVF Housing Specialist in Bronx-based services for veterans and families. You will ensure adherence to program guidelines, funder requirements, and organizational values.

The role emphasizes training, performance evaluation, and seamless coordination of housing assistance to promote housing stability and prevent homelessness. A relevant supervisory background is essential.

Qualifications

• Bachelor's Degree in Human Services with three years of experience or 60 college credits with supervisory experience.
• Strong verbal and written communication skills are required.
• Ability to work with multiple agencies and use basic computer tools.

Responsibilities

• Oversee performance and development of Case Managers and Housing Specialist; provide ongoing training.
• Conduct regular meetings to ensure caseload management and policy compliance.
• Provide coaching and professional development for staff.
• Develop linkages to internal and external services and state/city liaisons.
• Monitor timely, accurate case documentation including intake forms and plans.
• Conduct periodic audits of case files for regulatory compliance.
• Provide direct case management services including assessments and advocacy.
• Support housing needs with client-centered, long-term stability focus.
• Evaluate staff performance and address challenges with feedback.
• Document all activities confidentially and timely.
• Assist outreach to identify veterans eligible for SSVF services.

Skills

Verbal communication

Written communication

Computer skills

Agency collaboration

Education

Bachelor's Degree in Human Services

60 college credits

Job description

VOA Greater New York (VOA-GNY) seeks a Case Manager Supervisor to lead Case Managers and the SSVF Housing Specialist in Bronx-based services for veterans and families. You will ensure adherence to program guidelines, funder requirements, and organizational values.

The role emphasizes training, performance evaluation, and seamless coordination of housing assistance to promote housing stability and prevent homelessness. A relevant supervisory background is essential.