Housing Case Manager 1

Volunteers of America Mid-States; Johnson City (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Wellness

403(b) retirement plan with matching

Company-paid life insurance

Paid time off from day one

Job summary

Volunteers of America Mid-States in Johnson City, TN is seeking a Housing Case Manager I to assist veterans and at‑risk individuals in securing and maintaining housing. You will develop case plans, connect participants with community resources, and advocate for housing stability.

This full‑time exempt role requires collaboration with landlords, service providers, and VA partners, with travel up to 70% of the time within service counties and a commitment to trauma‑informed, culturally inclusive

Qualifications

• Bachelor’s degree in social work or related field with less than five (5) years of experience, or five (5) years of experience without a degree, or a veteran with three (3) years of related work experience.
• Knowledge and ability in family needs assessment, resource access, advocacy, counseling, and collaboration with local service providers. Commitment to project principles.
• Excellent verbal and written communication, organizational skills, and creative problem‑solving.
• Valid driver’s license, personal automobile, liability insurance, and willingness to travel up to 70% of the time within service counties.
• Required completion of case management and Critical Time Intervention (CTI) training within 90 days of hire.
• Alignment with VOAs core values: commitment, compassion, diversity, justice, and integrity.

Responsibilities

• Build partnerships with community partners, service providers, and government agencies to address structural challenges for people of color experiencing homelessness.
• Work sensitively with veteran families and diverse cultural/ethnic backgrounds to meet individual housing needs.
• Actively remove barriers to housing for veterans, especially people of color, addressing economic mobility, affordable housing, criminal justice, behavioral health, and family stabilization.
• Explain HUD‑VASH and Section 8 programs; advise participants on eligibility.
• Advocate for veterans and act as liaison with landlords, rental agencies, community organizations, and other service agencies.
• Read, interpret, and explain rental contracts, ensuring fairness and enforceability.
• Perform assessments, develop and monitor case plans, and conduct follow‑up activities.
• Establish linkages with agencies and service providers; provide referrals and coordination with VAMCs and other providers.
• Develop individualized housing search plans and set goals with participants.
• Allocate resources based on participant needs.
• Educate participants on rights, services, and supportive resources.
• Complete documentation and progress notes within 48 hours and enter data into the HMIS.
• Demonstrate sound clinical judgment in decisions.
• Relate to veterans and families in a culturally appropriate manner.
• Participate in PQI duties and regular case consultation.
• Collaborate with other SSVF case managers, intake coordinators, and outreach workers.
• Develop partnerships with government agencies and community partners to provide housing for homeless families.
• Accompany veterans to housing searches, assist with landlord communication, and advocate on their behalf.
• Conduct necessary housing inspections.
• Conduct legal assessments, connect households with legal services to remove barriers.
• Serve as a resource for tailored housing education and support.
• Collaborate with providers on ongoing reassessment of housing needs.
• Advocate for veterans, integrating needs into case plans.
• Provide tailored housing education materials and referrals.
• Hold informational meetings and trainings with community partners; discuss program, housing needs, and fair housing guidelines.
• Negotiate rental rates and review leases; provide feedback to the case consultation team.
• Mediate disputes between veterans and landlords/property management.
• Investigate lease and program violations.
• Understand HUD, HUD‑VASH, Section 8, and other housing guidelines, rules, and regulations.
• Maintain active landlord and housing provider lists; expand housing provider network.
• Develop relationships with VA staff, housing authorities, community partners, employers, and referral networks.
• Serve as liaison with local HUD‑VASH teams; attend case conferencing.
• Understand and serve both urban and rural clients effectively.
• Advocate with public housing authorities and develop cooperative agreements with agencies and partners.
• Conduct outreach to identify housing resources.
• Comply with all program policies and the Council on Accreditation.

Skills

Verbal communication

Written communication

Organizational skills

Creative problem solving

Education

Bachelor’s degree in social work or related field

Job description

Position Title: Housing Case Manager I

Location: Johnson City, TN

Status: Full Time, Salary, Exempt

Program: VOA Honor

Reports To: Program Director

Introduction

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors, care and support for individuals with developmental disabilities, restorative justice accountability, and free HIV testing and education. Founded in 1896, VOA is staffed by mission‑driven professionals who build thriving communities. Flexibility, teamwork, and fun are why employees thrive here. Eligibility for a comprehensive benefits package applies.

Benefits

VOA offers a comprehensive benefits package supporting a healthy work‑life balance, including:

• Health and Wellness: Employee Assistance Plans (EAP); Health and Wellness Program; Medical, Dental, Vision Coverage; Flexible Spending Account; Health Spending Account; Short Term Disability; MetLife Legal Plans
• Financial Wellbeing: Competitive Compensation; Life Insurance (company paid); 403(b) retirement plan with matching; Employee discounts; Loan forgiveness options through federal programs; All company‑paid benefits and paid time off effective day one
• Work Culture: Commitment Committee; Justice Committee; Integrity Committee; Compassion Committee; Retention Committee

Job Summary and Qualifications

The SSVF program assists veterans who are homeless or at‑risk of homelessness to end their housing crisis. The Housing Case Manager will: assist veterans in ending their crisis; enhance independent living skills and provide supportive services; connect them with community resources; empower them to maintain long‑term housing stability and self‑sufficiency.

Responsibilities include navigating the vulnerabilities of homeless veterans, building relationships with landlords, advocating for participants, and helping obtain legal aid to remove barriers to housing. The role promotes housing justice, provides culturally inclusive trauma‑informed services, and advocates for participants.

Qualifications:

• Bachelor’s degree in social work or related field with less than five (5) years of experience, or five (5) years of experience without a degree, or a veteran with three (3) years of related work experience.
• Knowledge and ability in family needs assessment, resource access, advocacy, counseling, and collaboration with local service providers. Commitment to project principles.
• Excellent verbal and written communication, organizational skills, and creative problem‑solving.
• Valid driver’s license, personal automobile, liability insurance, and willingness to travel up to 70% of the time within service counties.
• Required completion of case management and Critical Time Intervention (CTI) training within 90 days of hire.
• Alignment with VOAs core values: commitment, compassion, diversity, justice, and integrity.

Responsibilities

• Build partnerships with community partners, service providers, and government agencies to address structural challenges for people of color experiencing homelessness.
• Work sensitively with veteran families and diverse cultural/ethnic backgrounds to meet individual housing needs.
• Actively remove barriers to housing for veterans, especially people of color, addressing economic mobility, affordable housing, criminal justice, behavioral health, and family stabilization.
• Explain HUD‑VASH and Section 8 programs; advise participants on eligibility.
• Advocate for veterans and act as liaison with landlords, rental agencies, community organizations, and other service agencies.
• Read, interpret, and explain rental contracts, ensuring fairness and enforceability.
• Perform assessments, develop and monitor case plans, and conduct follow‑up activities.
• Establish linkages with agencies and service providers; provide referrals and coordination with VAMCs and other providers.
• Develop individualized housing search plans and set goals with participants.
• Allocate resources based on participant needs.
• Educate participants on rights, services, and supportive resources.
• Provide referrals for financial planning, transportation, income support, fiduciary services, legal services, childcare, and housing counseling.
• Complete documentation and progress notes within 48 hours and enter data into the Homeless Management Information System (HMIS).
• Demonstrate sound clinical judgment in decisions.
• Relate to veterans and families in a culturally appropriate manner.
• Participate in PQI duties and regular case consultation.
• Collaborate with other SSVF case managers, intake coordinators, and outreach workers.
• Develop partnerships with government agencies and community partners to provide housing for homeless families.
• Accompany veterans to housing searches, assist with landlord communication, and advocate on their behalf.
• Conduct necessary housing inspections.
• Conduct legal assessments, connect households with legal services to remove barriers.
• Serve as a resource for tailored housing education and support.
• Collaborate with providers on ongoing reassessment of housing needs.
• Advocate for veterans, integrating needs into case plans.
• Provide tailored housing education materials and referrals.
• Hold informational meetings and trainings with community partners; discuss program, housing needs, and fair housing guidelines.
• Negotiate rental rates and review leases; provide feedback to the case consultation team.
• Mediate disputes between veterans and landlords/property management.
• Investigate lease and program violations.
• Understand HUD, HUD‑VASH, Section 8, and other housing guidelines, rules, and regulations.
• Maintain active landlord and housing provider lists; expand housing provider network.
• Develop relationships with VA staff, housing authorities, community partners, employers, and referral networks.
• Serve as liaison with local HUD‑VASH teams; attend case conferencing.
• Understand and serve both urban and rural clients effectively.
• Advocate with public housing authorities and develop cooperative agreements with agencies and partners.
• Conduct outreach to identify housing resources.
• Comply with all program policies and the Council on Accreditation.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.