Case Manager Supervisor

Volunteers of America Greater New York; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birth­

Job summary

Volunteers of America-Greater New York (VOA-Greater New York) is seeking a Case Manager Supervisor to oversee Case Managers and the SSVF Housing Specialist, ensuring services meet professional and funding standards. The role emphasizes staff development, program compliance, and collaboration with community resources.

Location is in the Bronx, NY, with a focus on veterans and housing stability. Strong supervisory experience and a Bachelor’s in Human Services are required to support high-quality

Qualifications

• Bachelor's Degree in Human Services with three years of experience with a similar population of clients and one year of supervisory experience, or 60 college credits with satisfactory years of supervisory experience.
• Demonstrated ability in verbal and written communication, including basic computer skills, and the ability to work with multiple agencies.

Responsibilities

• Oversee the performance and development of Case Managers and the Housing Specialist, ensuring high-quality services per guidelines and funder requirements.
• Conduct regular one-on-one meetings and team discussions to manage caseloads and adherence to policies.
• Provide coaching, mentoring, and professional development opportunities for staff.
• Develop linkages to internal/external services and state/city liaisons.
• Monitor and ensure timely completion of case documentation (intake, assessments, IHP, TFA, progress notes).
• Conduct periodic audits of case files to assess compliance.
• Provide direct case management services including assessments, IHP, service coordination, TFA, and advocacy.
• Support housing staff to ensure client-centered housing assistance and long-term stability.
• Evaluate performance with regular assessments and constructive feedback.
• Document activities confidentially and timely; assist outreach to identify eligible veterans.

Skills

Verbal communication

Written communication

Basic computer skills

Interagency collaboration

Education

Bachelor’s degree in Human Services

Job description

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Case Manager Supervisor

The Supervisor of Case Managers ensures that Case Managers and the SSVF Housing Specialist deliver services to clients in a manner that is consistent with professional case management standards, the contractual requirements of the funding sources, and the policies, guidelines, and shared values of VOA.

Supportive Services for Veteran Families (SSVF) is a community-based outreach program, we identify low-income veteran households and connect them with a range of supportive services to promote housing stability and prevent homelessness. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/ssvf

Location: Bronx, NY 10451

Minimum Qualifications:

• Bachelor's Degree in Human Services with three years of experience with a similar population of clients and one year of supervisory experience, or 60 colleges credits with satisfactory years of supervisory experience.
• Demonstrated ability in verbal and written communication, including basic computer skills, and the ability to work with multiple agencies.

Case Manager Supervisor Principal Responsibilities:

1. Oversee the performance and development of Case Managers and the Housing Specialist, ensuring that they deliver high-quality services in line with program guidelines, contractual requirements, and organizational values. Provide ongoing training for case managers on new policies, tools, and methodologies to enhance service delivery.
2. Conduct regular one-on-one meetings and team discussions to ensure that case managers and housing specialists effectively manage caseloads, meet performance standards, and adhere to funder and organization policies.
3. Provide coaching, mentoring, and professional development opportunities to enhance the skills and knowledge of case managers and housing specialists.
4. Develop positive linkages, internal and external agency services, generic community resources, and state/city liaisons.
5. Monitor and ensure the timely and accurate completion of case documentation, including intake forms, assessments, Individualized Housing plans, a Temporary Financial Assistance package, and progress notes.
6. Conduct periodic audits of case files to assess compliance with regulations, policies, and best practices.
7. provide direct case management services for clients, including assessments, IHP, service coordination, TFA, and advocacy services.
8. Ensured the quality of client services by modeling best practices for case management and direct client interactions. Support the housing specialist in providing client-centered housing assistance, ensuring that clients' housing needs are met with a focus on long-term stability.
9. Evaluate case managers' and housing specialists' performance through regular assessments, providing constructive feedback and addressing performance challenges when necessary.
10. Document case management activities in a confidential, timely, and concise manner.
11. Support outreach with screening and assessment efforts to identify veterans who may be eligible for SSVF services. Conduct outreach to veterans enrolled in the program, including home visits and shelter settings. Additionally, perform community outreach to identify veterans who may benefit from the services offered through SSVF.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.