Case Manager I

VOA Mid-States; Johnson City (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and Wellness Programs

Employee Assistance Programs

Life Insurance

403(b) retirement plan with matching

Flexible Spending Account

Job summary

VOA Mid-States in Johnson City, TN seeks an SSVF Case Manager to assist homeless veterans in ending housing crises. The position requires a bachelor's degree in social work or a related field, with five years of experience in the field without a degree acceptable. Responsibilities include outreach, case management, and connecting veterans with local resources. The role emphasizes collaboration with local agencies and requires strong communication and organizational skills. Join a mission-driven team and make a difference in the lives of veterans.

Qualifications

• Bachelor’s degree in social work or related field required.
• Five years of experience in the field without a degree accepted.
• Veteran status with three years of work experience qualifies.
• Must possess a personal automobile and valid driver’s license.
• Required to complete case management and CTI training within 90 days.

Responsibilities

• Provide outreach to recruit veteran families for the SSVF program.
• Perform assessments and develop/monitor case plans.
• Establish linkages with local agencies and service providers.
• Educate participants on supportive services and their rights.
• Complete required documentation within 48 hours.

Skills

Family needs assessment

Knowledge of local resources

Advocacy

Counseling

Organizational skills

Creative problem-solving

Verbal communication

Written communication

Education

Bachelor's degree in social work or related field

Five years of experience without degree

Veteran with three years of related work experience

Job description

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

• Health and Wellness
  • Employee Assistance Programs (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short Term Disability
  • MetLife Legal Plans
• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance (company paid)
  • 403(b) retirement plan with company fund matching
  • Employee discounts
  • Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
  • All company paid benefits and paid time off effective day one
• Work Culture
  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • Retention Committee
• Training & Development
  • VOA LEAD Program – Leadership Development Program
  • VOA University – Staff Development
  • VOA Academy – Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS

The SSVF program assists Veterans who are homeless or at‑risk of homelessness in ending their housing crisis. The goal of the SSVF Case Manager is to assist veterans in ending their housing crisis, enhancing their independent living skills by providing supportive services and education, connecting them with community resources, and empowering them to maintain long‑term housing stability and self‑sufficiency.

• Requires a bachelor’s degree in social work or related field; at least five (5) years of experience in the field and no degree; or a Veteran with three (3) years of related work experience.
• Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project.
• Excellent verbal and written communication skills, high degree of organization, and creative problem‑solving skills.
• Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time.
• Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire.

Character: We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture, so it’s important to us that you truly believe in these values too.

RESPONSIBILITIES

1. Provides outreach to community to increase awareness of SSVF and recruit veteran families to the program
   • Perform assessment and develop/monitor case plans and conduct necessary follow‑up activities.
   • Establish linkages with appropriate agencies and service providers in the area/community.
   • Provide referrals and coordinate with VAMCs and other service providers to provide health care services and daily living services to participants.
   • Decide how resources are allocated to participants on the basis of need.
   • Educate participants on issues, such as supportive services availability and participant rights.
   • Provide assistance to participants in obtaining VA benefits.
   • Provide assistance to participants in obtaining and coordinating other public benefits.
   • Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, child care, and housing counseling.
   • Complete required documentation (including progress notes) within 48 hours of contact, and enter data into the Homeless Management Information System (HMIS).
   • Demonstrate good clinical judgment in decision making regarding participants.
   • Demonstrate ability to relate to Veterans and their families in a culturally appropriate manner.
   • Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
   • Facilitate the Critical Time Intervention (CTI) evidence‑based model to program participants.
2. Work in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; and participate in regular case consultation.
3. Advocate for the Veteran, integrating cultural values into their case plan.
4. Serve as a liaison between local HUD‑VASH teams, attending all case conferencing with both HUD‑VASH and SSVF teams and locally coordinating and planning to be responsive to the needs of unhoused veterans in the service area.
5. Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both of these areas.
6. Identify systemic barriers and communicate with organizational leadership about these barriers to work collaboratively to find viable solutions.
7. Comply with all policies and procedures of the program and the Council on Accreditation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.