Case Manager Supervisor: Lead Housing & Veteran Services

Volunteers of America Greater New York; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birth­

Job summary

Volunteers of America-Greater New York (VOA-Greater New York) is seeking a Case Manager Supervisor to oversee Case Managers and the SSVF Housing Specialist, ensuring services meet professional and funding standards. The role emphasizes staff development, program compliance, and collaboration with community resources.

Location is in the Bronx, NY, with a focus on veterans and housing stability. Strong supervisory experience and a Bachelor’s in Human Services are required to support high-quality

Qualifications

• Bachelor's Degree in Human Services with three years of experience with a similar population of clients and one year of supervisory experience, or 60 college credits with satisfactory years of supervisory experience.
• Demonstrated ability in verbal and written communication, including basic computer skills, and the ability to work with multiple agencies.

Responsibilities

• Oversee the performance and development of Case Managers and the Housing Specialist, ensuring high-quality services per guidelines and funder requirements.
• Conduct regular one-on-one meetings and team discussions to manage caseloads and adherence to policies.
• Provide coaching, mentoring, and professional development opportunities for staff.
• Develop linkages to internal/external services and state/city liaisons.
• Monitor and ensure timely completion of case documentation (intake, assessments, IHP, TFA, progress notes).
• Conduct periodic audits of case files to assess compliance.
• Provide direct case management services including assessments, IHP, service coordination, TFA, and advocacy.
• Support housing staff to ensure client-centered housing assistance and long-term stability.
• Evaluate performance with regular assessments and constructive feedback.
• Document activities confidentially and timely; assist outreach to identify eligible veterans.

Skills

Verbal communication

Written communication

Basic computer skills

Interagency collaboration

Education

Bachelor’s degree in Human Services

Job description

Volunteers of America-Greater New York (VOA-Greater New York) is seeking a Case Manager Supervisor to oversee Case Managers and the SSVF Housing Specialist, ensuring services meet professional and funding standards. The role emphasizes staff development, program compliance, and collaboration with community resources.

Location is in the Bronx, NY, with a focus on veterans and housing stability. Strong supervisory experience and a Bachelor’s in Human Services are required to support high-quality