Lead Case Manager: Oversight & Service Excellence

Franklin County Department of Human Resources; Kentucky; On-site; USD 60,000 - 80,000; Full time

Job summary

The Franklin County Department of Human Resources seeks a Case Manager Supervisor to oversee a unit of case managers and customer support staff, ensuring high-quality service and compliant eligibility determinations for financial, medical, and other benefits.

The role includes training staff on policies and interviewing techniques, interpreting regulations, and conducting regular meetings to coach performance.

Qualifications

• Bachelor's degree in social work or related field, plus 3 years of social work or related experience.
• Background check requirements must be met.
• Experience supervising case managers and support staff preferred.

Responsibilities

• Provide direct supervision to a unit of case managers and customer support staff.
• Ensure effective customer service and determine eligibility for benefits.
• Assign and monitor assessments and ensure accuracy and regulatory compliance.
• Provide training on agency policies, procedures, and interviewing techniques.
• Conduct unit meetings and individual conferences to address performance and policy issues.
• Monitor timesheets, schedules, and redistribute workloads.
• Assist in policy development and coordination with other agencies.

Skills

Supervision

Staff training

Interviews

Policy interpretation

Team coordination

Education

Bachelor's degree in social work or related field

Three years of social work experience

Job description

The Franklin County Department of Human Resources seeks a Case Manager Supervisor to oversee a unit of case managers and customer support staff, ensuring high-quality service and compliant eligibility determinations for financial, medical, and other benefits.

The role includes training staff on policies and interviewing techniques, interpreting regulations, and conducting regular meetings to coach performance.