Case Manager Supervisor, Training

Franklin County; Columbus (OH); On-site; USD 60,000 - 78,000; Full time

Job summary

Franklin County Board of Commissioners seeks a Case Manager Supervisor to lead a unit of case managers and support staff in delivering compliant, customer‑focused services. You will oversee eligibility determinations for financial, medical, food assistance, and other programs while ensuring accuracy and adherence to Federal, state, and local rules.

You will train staff, interpret agency policies, and maintain performance through regular supervision, coaching, and discipline as needed.

Qualifications

• Bachelor’s degree in social work, social work administration, or related field with three (3) years of social work or related experience.
• Experience supervis­ing staff and coordinating work within a unit.
• Ability to interpret and apply agency policies, regulations, and procedures.

Responsibilities

• Provide direct supervision to a unit of case managers and customer support staff.
• Assure effective customer service and accurate eligibility determinations for services.
• Conduct regular unit meetings and provide ongoing training on policies and procedures.

Skills

Supervision

Staff management

Employee training

Interpersonal communication

Education

Bachelor’s degree in social work, social work administration, or related field

Tools

Word processing

Job description

Classification Purpose

The primary purpose of the Case Manager Supervisor classification is to provide supervision and oversight to assigned case managers and support staff.

Job Duties

Provide direct supervision to a unit of case managers and customer support specialist for: assuring effective customer service, completing employment assessments, determining and re-determining eligibility for financial, medical, food stamps, emergency assistance, child care, and other services in compliance with Federal, state and local regulations and procedures. Assign and monitor need assessments completed on unit customers and review cases to ensure payment accuracy and compliance with regulations associated with Human Services programs. Provide initial and ongoing training to unit staff on agency policies and procedures, federal and state regulations and requirements; and effective and comprehensive interviewing techniques. Provide interpretation and clarification to staff regarding agency policies and procedures. Conduct regular unit meetings and individual conferences with unit staff to inform and counsel them regarding agency policies, unit and individual performance, and corrective action issues. Monitor and approve timesheets and schedules to provide appropriate unit coverage. Assign and monitor work completed by staff to ensure accuracy. Administer progressive discipline to include recommendations of suspensions and/or removals. Consistently review and evaluate staffing levels and redistribute workloads.

Major Worker Characteristics

Knowledge of budgeting; management; work force planning; employee training and development; supervision; public relations; human relations; agency policy and procedures, counseling; interviewing. Skill in word processing; equipment operation. Ability to define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals and percentages; understand manuals and verbal instructions, technical in nature; gather, collate, and classify information about data, people, or things; answer routine telephone inquiries from public; establish friendly atmosphere as supervisor of work unit; handle sensitive inquiries from and contacts with officials and general public; resolve complaints from angry citizens and government officials.

Minimum Class Qualifications for Employment

Any equivalent combination of relevant training and experience including but not limited to: Bachelor’s degree in social work, social work administration, or related field with three (3) years of social work or related experience.

Additional Requirements

No special license or certification is required

Supervisory Responsibilities

Ability to assign, review, plan, and coordinate the work of other employees, to provide instruction to other employees, to maintain department standards, to recommend the discipline or discharge of other employees, to act on employee problems, and to recommend and approve the transfer or promotion of other employees.

Unusual Working Conditions

N/A

Summary

At Franklin County Board of Commissioners we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.