Lead Cannabis Dispensary Specialist for Customer Experience

Renew Cannabis Co.; Akron (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Ayr Wellness in Ohio is seeking a Lead Dispensary Technician to guide the store team and elevate customer experience. You will model best practices, drive training, and oversee daily operations to meet sales and service goals.

The role requires strong customer service, attention to compliance, and hands-on use of POS and inventory systems in a fast-paced dispensary environment. No direct reports, but you’ll partner with management to maintain an exceptional guest experience.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service in a fast-paced retail environment.
• Able to pass all background checks and accommodate varied shifts, including weekends and holidays.

Responsibilities

• Explain potential benefits of Premium Cannabis products to customers.
• Resolve customer questions or concerns quickly and communicate with management as needed.
• Accurately receive, coordinate, and fulfill customer orders using POS and inventory systems in compliance with policies.
• Maintain a clean, stocked, and guest-ready dispensary environment.
• Meet or exceed daily sales metrics and support a customer-first experience.
• Help ensure procedures reflect regulatory and compliance standards.

Skills

Customer service

POS familiarity

Education

High School Diploma or GED

Tools

POS System

Job description

Ayr Wellness in Ohio is seeking a Lead Dispensary Technician to guide the store team and elevate customer experience. You will model best practices, drive training, and oversee daily operations to meet sales and service goals.

The role requires strong customer service, attention to compliance, and hands-on use of POS and inventory systems in a fast-paced dispensary environment. No direct reports, but you’ll partner with management to maintain an exceptional guest experience.