Cannabis Dispensary Experience Lead

AYR Wellness, Inc.; Parma Heights (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

AYR Wellness, Inc. in Parma Heights, OH seeks a Lead Dispensary Technician to guide daily operations, optimize POS use, and ensure accurate inventory handling while delivering a superior customer experience.

The role emphasizes regulatory compliance, team leadership, and a strong service mindset. High school diploma or GED required; 2+ years in fast-paced retail/customer service preferred.

Qualifications

• Must stay current with state cannabis policies and procedures.
• Able to pass background checks and work varied shifts including weekends.
• Experience delivering excellent customer service in fast-paced retail environments.

Responsibilities

• Provide expert guidance to customers on Premium Cannabis products.
• Resolve questions quickly; communicate unresolved concerns to management.
• Accurately receive, coordinate, and fulfill orders using POS and inventory systems while complying with policies.
• Maintain a clean, stocked, and guest-ready dispensary environment with a customer-first approach.
• Assist management in ensuring procedures reflect regulatory and compliance standards.
• Support a positive, respectful work environment and ongoing product curiosity.

Skills

Customer service

Communication

Retail experience

Hospitality background

Education

High School Diploma or GED

Tools

POS software

Inventory tracking

Job description

AYR Wellness, Inc. in Parma Heights, OH seeks a Lead Dispensary Technician to guide daily operations, optimize POS use, and ensure accurate inventory handling while delivering a superior customer experience.

The role emphasizes regulatory compliance, team leadership, and a strong service mindset. High school diploma or GED required; 2+ years in fast-paced retail/customer service preferred.