Lead Dispensary Technician — Elevate Customer Experience

AYR Wellness, Inc.; Akron (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Ayr Wellness, Inc. is seeking a Lead Dispensary Technician to guide the store team, elevate customer experience, and ensure smooth operations across sales and regulatory compliance.

The ideal candidate brings strong customer service skills, experience in fast-paced retail, and familiarity with POS and inventory systems to drive daily sales targets and guest satisfaction in our Ohio dispensary.

Qualifications

• High School Diploma or GED required.
• Minimum 21 years of age.
• Able to pass background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.

Responsibilities

• Provides knowledge, guidance, and a personalized experience to each customer about Premium Cannabis products.
• Ensures customer questions or concerns are resolved quickly and completely; communicates requests to management.
• Receives, coordinates, and fulfills customer orders using POS and inventory tracking systems in compliance with policies.
• Adapts to varied sales volume; maintains a clean, stocked, and customer-first dispensary environment.
• Meets day-to-day sales targets within the dispensary by following the customer experience selling cycle.
• Assists management to ensure procedures reflect regulatory and compliance standards.

Skills

Customer service

Communication

Team player

Retail experience

Education

High School Diploma or GED

Tools

POS system

Inventory software

Job description

Ayr Wellness, Inc. is seeking a Lead Dispensary Technician to guide the store team, elevate customer experience, and ensure smooth operations across sales and regulatory compliance.

The ideal candidate brings strong customer service skills, experience in fast-paced retail, and familiarity with POS and inventory systems to drive daily sales targets and guest satisfaction in our Ohio dispensary.