Lead Branch Operations & Client Experience

JPMorganChase; Mobile (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Branch Operations Training Program

In-person training travel

Job summary

JPMorgan Chase is hiring a Branch Operations Lead to partner with the Branch Manager to ensure smooth daily operations, outstanding client service, and adherence to regulatory requirements. You will guide the team in cash handling, loss control, and audits while promoting self-service options to clients.

The role emphasizes leadership, training the branch team, and building trusted client relationships, including evenings and weekend hours as needed.

Qualifications

• Adherence to bank policies, procedures and regulatory requirements.
• Strong attention to detail and organizational skills.
• Proven leadership and operational efficiency in branch settings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment and deliver exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand needs and guide clients to solutions.

Skills

Policies & compliance guidance

Detail orientation

Leadership

Client education

Relationship building

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is hiring a Branch Operations Lead to partner with the Branch Manager to ensure smooth daily operations, outstanding client service, and adherence to regulatory requirements. You will guide the team in cash handling, loss control, and audits while promoting self-service options to clients.

The role emphasizes leadership, training the branch team, and building trusted client relationships, including evenings and weekend hours as needed.