Lead Branch Operations & Client Experience

JPMorgan Chase & Co.; Elkhart (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in Indiana seeks a Branch Operations Lead to supervise daily branch activities, guide staff, and ensure accurate processing of client transactions.

You will partner with the Branch Manager to maintain a welcoming environment and uphold high service standards. You’ll promote self-service banking, oversee lobby flow, and drive compliance with policies and regulatory requirements while building strong relationships with clients and the team.

Qualifications

• Adherence to banking policies and regulatory requirements.
• Strong attention to detail and organizational skills.
• Ability to lead and coach branch staff while ensuring accurate transactions.

Responsibilities

• Collaborate with Branch Manager to foster a welcoming, high-performing branch.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand needs and guide them to services.
• Oversee branch operations including cash devices, ensuring accuracy and policy compliance.
• Introduce clients to the branch team and collaborate to meet financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, audits, and overall branch security and compliance.

Skills

Customer service

Policy knowledge

Detail oriented

Leadership

Communication

Team collaboration

Retail banking

Education

High school diploma

GED

College degree

Job description

JPMorgan Chase & Co. in Indiana seeks a Branch Operations Lead to supervise daily branch activities, guide staff, and ensure accurate processing of client transactions.

You will partner with the Branch Manager to maintain a welcoming environment and uphold high service standards. You’ll promote self-service banking, oversee lobby flow, and drive compliance with policies and regulatory requirements while building strong relationships with clients and the team.