Collections Manager

Accounting Career Consultants, ACC Construction, ACC Legal & HR Career Consultants; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

A financial services firm is seeking a Collections Manager to oversee the collections process and lead a team. This role focuses on driving efficiency and maintaining strong customer relationships while mentoring team members. Candidates should possess a high school diploma (or equivalent) and a preferred Bachelor's degree in a related field, along with at least 3 years of supervisory experience in collections. Proficiency in Excel and strong leadership skills are essential for this position.

Qualifications

• Minimum of 3 years supervisory experience in collections or accounts receivable.
• Experience in a business-to-business collections environment preferred.

Responsibilities

• Manage day-to-day business-to-business collection activities.
• Supervise and mentor a team of collections professionals.
• Review delinquent accounts and determine collection strategies.

Skills

Leadership and team management skills

Analytical and problem-solving abilities

Effective communication and conflict resolution skills

Proficiency in Microsoft Excel and reporting tools

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree in Finance, Business, or related field

Job description

This Collections Manager role offers the opportunity to lead and develop a team while playing a key role in optimizing cash flow and strengthening customer relationships. You will have direct impact on financial performance by overseeing collection strategies, resolving escalations, and improving processes within a business-to-business environment.

The position provides a balance of leadership and hands‑on problem solving, making it ideal for someone who enjoys mentoring others while remaining actively involved in day‑to‑day operations. With visibility to leadership through reporting and analysis, this role also offers the opportunity to influence decision‑making and drive continuous improvement within the accounts receivable function.

Job Description

The Collections Manager is responsible for overseeing the daily collections process, managing a team of collectors, and ensuring timely resolution of outstanding receivables. This role focuses on driving efficiency, resolving escalations, and maintaining strong customer relationships.

Key Responsibilities

• Manage and oversee day-to-day business-to-business collection activities
• Supervise, mentor, and support a team of collections professionals
• Provide training, guidance, and performance feedback to team members
• Review delinquent accounts and determine appropriate collection strategies
• Analyze and resolve escalated customer inquiries and disputes in a timely and professional manner
• Monitor aging reports and track key performance metrics related to collections
• Prepare and analyze reports for leadership, providing insights and recommendations
• Collaborate with internal departments to resolve billing or account discrepancies
• Ensure compliance with internal policies and procedures related to collections
• Identify and implement process improvements to enhance efficiency and effectiveness

Qualifications

Education & Experience

• High school diploma or equivalent required
• Bachelor’s degree in Finance, Business, or a related field preferred
• Minimum of 3 years of supervisory experience in collections or accounts receivable
• Experience in a business-to-business collections environment preferred

Skills & Abilities

• Strong leadership and team management skills
• Excellent analytical and problem-solving abilities
• Effective communication and conflict resolution skills
• Proficiency in Microsoft Excel and reporting tools
• Ability to work in a fast-paced environment and meet deadlines
• Strong organizational skills with attention to detail
• Ability to make sound decisions and manage escalated situations professionally