Lead Billing Quality & Process Improvement

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Gallagher Bassett is seeking a Lead – Quality Assurance & Process Improvement to advance billing standards and drive efficiency. You will collaborate with Billing, Client Services, IT, and Pricing to standardize practices, reduce risk, and improve accuracy across complex and non-standard scenarios.

You will design end-to-end workflows, develop KPI dashboards, and lead governance to ensure ongoing alignment with SOPs and Best Practices, delivering measurable improvements for clients and internal

Qualifications

• Bachelor’s degree and 6 years related experience required.
• Strong excel and financial management software skills are essential.
• Experience mapping and redesigning end-to-end processes is highly valued.

Responsibilities

• Lead the standardization of Billing Best Practices across the Core Non-Standard Billing team and broader Billing organization.
• Partner with Client Services and other stakeholders to remediate gaps and align practices.
• Ensure new client implementations and transitions align with Billing Best Practices.
• Review existing Custom Billing processes to identify opportunities for standardization and efficiency.
• Map, analyze, and redesign end-to-end billing workflows for scalability and accuracy.
• Design end-to-end workflows for new billing processes, ensuring control and consistency.
• Apply continuous improvement methodologies to strengthen process controls and cycle times.
• Review SOPs and Best Practices annually and update as needed.
• Conduct annual process reviews to confirm alignment with documented SOPs.
• Define and maintain KPI dashboards for productivity, turnaround time, backlog, and SLA.
• Ensure tracking tools are complete and escalation protocols are followed.
• Analyze quality findings to identify root causes and implement corrective actions.
• Support leadership decisions with clear insights on billing quality and operational maturity.

Skills

Excel proficiency

Financial management software

Analytical thinking

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Excel

Job description

Gallagher Bassett is seeking a Lead – Quality Assurance & Process Improvement to advance billing standards and drive efficiency. You will collaborate with Billing, Client Services, IT, and Pricing to standardize practices, reduce risk, and improve accuracy across complex and non-standard scenarios.

You will design end-to-end workflows, develop KPI dashboards, and lead governance to ensure ongoing alignment with SOPs and Best Practices, delivering measurable improvements for clients and internal