Billing Quality & Process Lead – Financial Ops

Gallagher Bassett; Rolling Meadows (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking a Lead – Quality Assurance & Process Improvement in the Billing organization. You will drive standardization of billing practices, partner with Client Services and IT, and deliver measurable improvements in quality, efficiency, and revenue protection.

The role emphasizes governance, data-driven decision making, and cross-functional teamwork to ensure accurate and timely billing across diverse client scenarios.

Qualifications

• Bachelor's degree and 6 years related experience required.
• Strong Excel and financial management software skills are essential.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
• 7-10 years related experience required.
• Advanced Excel proficiency with formulas, pivot tables, lookups, data validation, and reconciliation.

Responsibilities

• Lead standardization of Billing Best Practices across Core Non-Standard and broader Billing organization.
• Remediate gaps with Client Services and other stakeholders.
• Ensure new client implementations align with Billing Best Practices from setup to stabilization.
• Review Custom Billing processes to identify standardization opportunities.
• Map and redesign end-to-end billing workflows for efficiency and accuracy.
• Design scalable end-to-end workflows for new billing processes.
• Apply continuous improvement to strengthen controls and cycle times.
• Review SOPs and Best Practices annually.
• Conduct annual process reviews and drive corrective actions.
• Define and maintain KPI dashboards for productivity, turnaround time, backlog, and SLA.
• Ensure tracking tools are complete and used with proper escalation protocols.
• Analyze quality findings to identify root causes and implement corrective actions.
• Support leadership with insights on billing quality and control maturity.

Skills

Excel proficiency

Audit experience

Billing systems

KPIs & dashboards

Process mapping

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Bachelor’s degree in Finance/Accounting/Business Admin

Tools

ERP systems

Billing tools

Financial reporting tools

Job description

Gallagher Bassett is seeking a Lead – Quality Assurance & Process Improvement in the Billing organization. You will drive standardization of billing practices, partner with Client Services and IT, and deliver measurable improvements in quality, efficiency, and revenue protection.

The role emphasizes governance, data-driven decision making, and cross-functional teamwork to ensure accurate and timely billing across diverse client scenarios.