Billing & Process Transformation Leader

Optimum; New York (NY); On-site; USD 103,000 - 169,000; Full time

Job summary

Optimum in New York seeks a Manager of Billing & Business Process to lead governance and transformation efforts aimed at improving the customer billing experience, tightening controls over access and changes, and reducing defects across the offer lifecycle.

The role will also shape future-state product catalogs and play a key role in translating complex business and technology challenges into clear operating processes.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years in billing operations, customer experience, system implementations or process improvement roles.
• Proven track record of leading governance initiatives and improving operational workflows.
• Analytical and problem-solving skills with proficiency in data analysis tools (Excel, SQL).
• Excellent project management skills and ability to manage multiple priorities.

Responsibilities

• Lead design and implementation of billing governance policies, controls, decision rights, stage gates, and routines to improve billing accuracy and customer experience.
• Establish disciplined controls for billing-system access and change, including authorization, segregation of duties and traceability.
• Create control points for bill-impacting changes, including impact assessment, design review, test evidence, release readiness, approval, post-deployment validation, and issue escalation.
• Implement and enhance a governed end-to-end process for new and changed go-to-market offers from intake to retirement.
• Ensure offer intent is translated into catalog, ordering, billing, fulfillment, channel, and customer communications requirements.
• Promote reusable standards to reduce defects, rework, cycle-time friction, and inconsistent customer treatment.
• Help shape the future-state product catalog governance model and implementation approach with architects and stakeholders.

Skills

Billing governance

Customer experience

Process improvement

Project management

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, MIS, Operations, Finance, or related field

Tools

Excel

SQL

Job description

Optimum in New York seeks a Manager of Billing & Business Process to lead governance and transformation efforts aimed at improving the customer billing experience, tightening controls over access and changes, and reducing defects across the offer lifecycle.

The role will also shape future-state product catalogs and play a key role in translating complex business and technology challenges into clear operating processes.