Eligibility & Benefits Programs Associate

Commonwealth of VA Careers; Hopewell (VA); On-site; USD 37,000 - 45,000; Full time

Job summary

Commonwealth of VA Careers seeks a Benefit Programs Specialist I to train under supervision and determine eligibility for social services programs. After training, employees may be redefined to full-performance Benefit Programs Specialist II with increased pay per the department's plan.

The role involves interviewing clients, explaining program options, processing applications, and assessing data accuracy and employability—all while applying federal, state, and local policies and maintaining

Qualifications

• High school diploma with related work experience or equivalent.
• Knowledge of human behavior and basic math.
• Effective oral and written communication.
• Ability to gather information and evaluate situations.
• Maintain confidentiality and professional ethics.

Responsibilities

• Conduct interviews to determine eligibility for assistance.
• Explain temporary assistance programs and determine need.
• Process applications for financial assistance and diversion.
• Evaluate data completeness and accuracy.
• Compute assistance plans.
• Determine allowances for special items.
• Evaluate employability and income sources.

Skills

Interview techniques

Data collection

Math calculations

Communication skills

PC proficiency

Education

High school diploma

Tools

Office software

Job description

Commonwealth of VA Careers seeks a Benefit Programs Specialist I to train under supervision and determine eligibility for social services programs. After training, employees may be redefined to full-performance Benefit Programs Specialist II with increased pay per the department's plan.

The role involves interviewing clients, explaining program options, processing applications, and assessing data accuracy and employability—all while applying federal, state, and local policies and maintaining