Lead AV Event Operations & Service

Encore Global; Oak Brook, Northern (IL, KY); Hybrid; USD 29,000 - 37,000; Full time

Job summary

Encore Global in Oak Brook, IL is seeking an Operations Supervisor to lead floor operations with emphasis on customer service, staff leadership and development. The role oversees the technical team to ensure efficiency and guest satisfaction, and may involve venue admin duties for career development.

The position reports to the DET, DOO, or Operations Manager and requires 3–5 years in customer service/hospitality and AV experience. A valid driver’s license may be required.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• External applicants must meet/train and certification requirements within 60 days of start date.

Responsibilities

• Organizes the daily floor activities to ensure the timely setup, refresh and removal of equipment.
• Directs the workflow of technicians and assists management with suggestions for operational efficiencies.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (e.g., daily banquet event order meetings, pre and post conferences).
• Assists in training technicians on all floor activities.
• Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
• Mentors new hires by providing guidance on the technician career journey.
• Models and reinforces a positive working environment centered around company values.
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Leads the team in proper security, storage, and maintenance of equipment.
• Participates in physical inventory count processes as requested.

Skills

Customer service

Staff leadership

Problem solving

Communication

Education

Bachelor’s degree preferred

Tools

Audio-visual equipment

Event technology

Job description

Encore Global in Oak Brook, IL is seeking an Operations Supervisor to lead floor operations with emphasis on customer service, staff leadership and development. The role oversees the technical team to ensure efficiency and guest satisfaction, and may involve venue admin duties for career development.

The position reports to the DET, DOO, or Operations Manager and requires 3–5 years in customer service/hospitality and AV experience. A valid driver’s license may be required.