Lead Automotive Technician: Diagnostics & Customer Care

Pep Boys Inc; Wilmington (DE); Hybrid; USD 66,191,000 - 110,318,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Short Term Disability

Reduced benefits available for part‑ti

Job summary

Pep Boys Inc. is looking for a skilled Technician to diagnose drivability and electrical systems, and to lead a team focused on delivering excellent customer care. You will educate customers on problems and proposed solutions, while mentoring teammates to maintain high service standards.

The role requires ongoing learning to stay current with automotive technology, adherence to safety and shop policies, and effective communication with customers and staff to ensure smooth operations.

Qualifications

• A High School Diploma or GED
• 3+ years of strong automotive mechanical diagnosis, problem‑solving and repair experience.
• 4 or more ASE certifications are PREFERRED for this position (A4 Steering and Suspension & A5 Brakes, plus 2 from the following: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance)
• Section 609 certification required
• State Inspection license if applicable
• High level of motivation, energy and a customer‑focused attitude.
• Must have a valid driver's license.
• Successful completion of pre‑employment background check
• Availability to work days, nights, holidays, and weekends as needed

Responsibilities

• Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
• Perform job duties of all lower job descriptions (Technician B, Mechanic, General Service Technician).
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
• Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
• Assist fellow technicians/mechanics in performing technical activities.
• Keep store management aware of mechanical repair problems as they occur.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.

Skills

Automotive diagnosis & repair

Team leadership

Customer service

Problem solving

Communication

Mentoring

Education

High School Diploma or GED

Tools

ASE certifications

Section 609 certification

Job description

Pep Boys Inc. is looking for a skilled Technician to diagnose drivability and electrical systems, and to lead a team focused on delivering excellent customer care. You will educate customers on problems and proposed solutions, while mentoring teammates to maintain high service standards.

The role requires ongoing learning to stay current with automotive technology, adherence to safety and shop policies, and effective communication with customers and staff to ensure smooth operations.