Lead Automotive Technician: Diagnostics & Customer Care

Pep Boys Inc; Southaven (MS); On-site; USD 28,930,000 - 48,216,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Reduced benefits for part-time team

Job summary

Pep Boys in Southaven, MS is seeking a skilled Automotive Technician to diagnose drivability and electrical systems and lead a shop team to deliver outstanding customer service.

You will explain diagnoses to customers, stay current with automotive tech, mentor peers, maintain a clean, safe workspace, and work days/evenings as needed. ASE certifications preferred; HS diploma required; must have valid driver's license.

Qualifications

• High School Diploma or GED is required.
• 3+ years of automotive diagnosis, problem-solving and repair experience.
• 4+ ASE certifications are preferred (A4 Steering and Suspension & A5 Brakes, plus 2 from A1, A6, A7, A8, L1).
• Section 609 certification required
• State Inspection license if applicable
• Valid driver’s license required

Responsibilities

• Diagnose and repair to specifications for brakes, hydraulics, exhaust, ignition, electrical, suspension, A/C and computer systems.
• Explain diagnoses and needed repairs to customers or employees as required.
• Mentor and assist fellow technicians and keep management informed of repair problems.
• Continuously learn new automotive technology through formal training.
• Maintain an organized and safe shop and adhere to company policies.

Skills

Automotive diagnosis

Electrical systems

Team leadership

Customer service

Problem solving

Education

High School Diploma or GED

Job description

Pep Boys in Southaven, MS is seeking a skilled Automotive Technician to diagnose drivability and electrical systems and lead a shop team to deliver outstanding customer service.

You will explain diagnoses to customers, stay current with automotive tech, mentor peers, maintain a clean, safe workspace, and work days/evenings as needed. ASE certifications preferred; HS diploma required; must have valid driver's license.