Lead Automotive Technician: Diagnostics & Customer Care

The Pep Boys Manny Moe & Jack of California; Los Angeles (CA); On-site; USD 24,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401(k) with company match

Paid time off

Job summary

The Pep Boys Manny Moe & Jack of California is seeking an experienced Automotive Technician to diagnose drivability and electrical systems, lead a team, and enhance customer care. You will interact with customers and clearly explain repairs and proposed solutions, while mentoring colleagues to uphold service standards.

The role requires 3+ years of diagnostic experience, ASE certifications, and valid licenses.

Qualifications

• High School Diploma or GED required.
• 3+ years of automotive diagnostic and repair experience.
• 4+ ASE certifications preferred (A4/A5 plus two from A1/A6/A7/A8/L1).
• Section 609 certification required.
• State Inspection license if applicable.
• Valid driver's license.
• Background check required.
• Ability to work days, nights, holidays, and weekends.

Responsibilities

• Diagnose and repair to specifications—brake and hydraulic, exhaust, ignition and electrical, suspension and alignment, air conditioning and computer systems.
• Lead and mentor shop teammates to improve customer care and satisfaction.
• Explain diagnoses and needed repairs to customers as needed.
• Continuously learn new techniques through formal training sessions.
• Support fellow technicians in performing technical activities.
• Keep management informed of repair problems as they occur.
• Maintain an organized, clean shop and uphold safety policies.

Skills

Leadership

Customer focused

Communication

Team mentoring

Education

High School Diploma or GED

Job description

The Pep Boys Manny Moe & Jack of California is seeking an experienced Automotive Technician to diagnose drivability and electrical systems, lead a team, and enhance customer care. You will interact with customers and clearly explain repairs and proposed solutions, while mentoring colleagues to uphold service standards.

The role requires 3+ years of diagnostic experience, ASE certifications, and valid licenses.