Automotive Diagnostics Lead & Customer Care Technician

The Pep Boys Manny Moe & Jack LLC; New Orleans (LA); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

Life insurance

Short-term disability

401(k) with company match

PTO and holidays

DailyPay

Part-time benefits

Job summary

The Pep Boys Manny Moe & Jack LLC is seeking a skilled Technician to diagnose drivability and electrical issues, mentor teammates, and deliver exceptional customer service. You will explain repairs clearly and guide customers through recommended solutions while maintaining an organized, safe shop environment.

Applicants should have 3+ years of automotive diagnosis/repair experience, a valid driver's license, and the ability to work days, nights, holidays, and weekends as needed.

Qualifications

• 3+ years of automotive mechanical diagnosis, problem-solving and repair experience.
• HS diploma or GED required.
• 4+ ASE certifications preferred (A4, A5 plus 2 of A1, A6, A7, A8, L1).
• Section 609 certification is required and a state inspection license is preferred where applicable.

Responsibilities

• Diagnose and repair to specifications for brakes, suspension, electrical, A/C, and computer systems.
• Explain diagnoses and needed repairs to customers in clear terms.
• Lead and mentor team members to improve customer care and shop efficiency.
• Maintain organized shop, follow safety rules, and communicate repair problems to management.
• Continuously learn new automotive techniques through formal training.

Skills

Automotive diagnosis

Electrical systems

Customer interaction

Leadership

Education

High School Diploma or GED

Tools

ASE Certifications (4+)

Section 609 certification

State Inspection license

Job description

The Pep Boys Manny Moe & Jack LLC is seeking a skilled Technician to diagnose drivability and electrical issues, mentor teammates, and deliver exceptional customer service. You will explain repairs clearly and guide customers through recommended solutions while maintaining an organized, safe shop environment.

Applicants should have 3+ years of automotive diagnosis/repair experience, a valid driver's license, and the ability to work days, nights, holidays, and weekends as needed.