Lead Automotive Service Advisor — Elevate Customer Experience

Tim Dahle Auto Group, Red Rock Auto Group; Spanish Fork (UT); On-site; USD 42,000 - 68,000; Full time

Job summary

Tim Dahle Auto Group is seeking an Automotive Service Advisor to guide customers from initial contact through service completion, translating technical details into clear recommendations and ensuring a smooth, transparent visit. This role emphasizes leadership within the service drive and a strong focus on customer experience.

The ideal candidate communicates effectively, understands automotive systems, and thrives in a fast-paced, team-oriented environment.

Qualifications

• Strong communication and customer service skills.
• Solid understanding of automotive systems and maintenance.
• Ability to multitask in a fast-paced environment.
• Professional, positive attitude with strong attention to detail.
• Commitment to integrity and delivering an outstanding customer experience.

Responsibilities

• Welcome customers with professionalism and build lasting relationships.
• Listen carefully to vehicle concerns and accurately document service needs.
• Clearly explain maintenance and repair recommendations in an easy-to-understand way.
• Assist with preliminary diagnostics through customer interviews, inspections, or road tests.
• Prepare detailed repair orders and ensure accurate documentation.
• Provide transparent cost estimates and obtain customer approval for additional work.
• Coordinate closely with technicians to ensure timely, high-quality repairs.
• Maintain complete and accurate service records.

Skills

Strong communication

Customer service

Automotive knowledge

Multitasking

Attention to detail

Integrity

Job description

Tim Dahle Auto Group is seeking an Automotive Service Advisor to guide customers from initial contact through service completion, translating technical details into clear recommendations and ensuring a smooth, transparent visit. This role emphasizes leadership within the service drive and a strong focus on customer experience.

The ideal candidate communicates effectively, understands automotive systems, and thrives in a fast-paced, team-oriented environment.