Automotive Service Lead & Customer Experience Advisor

Tim Dahle Nissan Southtowne; Spanish Fork (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Tim Dahle Nissan Southtowne in Utah seeks an Automotive Service Advisor who translates technical knowledge into clear recommendations, guiding customers through maintenance decisions for a smooth, stress-free visit.

This role is more than front desk; it leads the service drive, supporting a high-performing team of technicians and delivering outstanding customer experiences while maintaining accurate service records.

Qualifications

• Strong communication and customer service skills.
• Solid understanding of automotive systems and maintenance.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome customers with professionalism and build lasting relationships
• Listen carefully to vehicle concerns and accurately document service needs
• Clearly explain maintenance and repair recommendations in an easy-to-understand way
• Assist with preliminary diagnostics through customer interviews, inspections, or road tests
• Prepare detailed repair orders and ensure accurate documentation
• Provide transparent cost estimates and obtain customer approval for additional work
• Coordinate closely with technicians to ensure timely, high-quality repairs
• Maintain complete and accurate service records

Skills

Communication

Customer service

Automotive knowledge

Multitasking

Attention to detail

Integrity

Job description

Tim Dahle Nissan Southtowne in Utah seeks an Automotive Service Advisor who translates technical knowledge into clear recommendations, guiding customers through maintenance decisions for a smooth, stress-free visit.

This role is more than front desk; it leads the service drive, supporting a high-performing team of technicians and delivering outstanding customer experiences while maintaining accurate service records.